Best Hotels in Oxford

Great service. Cleanliness in lobby and hallways are great. In the suit however, I had to change the sheets myself because of stains and hair. Also had to wipe the walls in shower due to brown smudges. Otherwnice place to stay

When we arrived almost 2 hours past our check in time we were told that our room wasn't ready. No apologies, just that it had been a busy night. We were told it would be another 30-45 minutes. We sat in the lobby for 20 minutes before we had the idea of leaving our things behind the desk and heading out into town to wait. When I asked the front desk person about holding onto our things, he checked his computer and said, ”Oh, your room is ready!” Not sure he would have said anything to us if I hadn't asked. I asked to speak with the manager about receiving a discount on our room and was told he was in a meeting. He handed me the manager's card which I called and left a message. I explained my situation and told him I looked forward to speaking with him in the near future. He never called back and we never received any type of discount or acknowledgement about our situation. Bad service and shame on a manager for not having the guts to call and speak with me.

Except for a bit noisy on the side of the road, everything else was good and the breakfast was very rich! The room has microwave, refrigerator, induction cooker, tableware, you can cook your own! Convenient transportation, opposite the train station and bus station.

I had to postpone my review to put aside the emotions of the weekend. After arriving at the hotel late in the evening following my husbands brothers funeral and service. Finding no parking, we were told by reception to use a handicap spot. We had stayed at this Courtyard years ago and chose it knowing it had been newly renovated. The hotel lobby was inviting and modern decor filled the lobby. We checked in and went to our 4th floor room. Ready to go to sleep as soon as we could, we found there was no soap to get washed up. Then pulled back the covers to find that our bed was missing sheets. 3 -4 calls later, after the wrong size sheets were delivered twice, we finally got soap and the correct sheets. We had to make our own bed at 11:30pm. Then found a tick in the sheets. The next morning we made coffee… well, 1 cup. The coffee pot stopped working after the first cup was made. It seemed to have over heated. I skipped the shower after my husband reported finding hair wrapped around the shampoo dispenser. This hotel needs some quality control.

When I checked in I was told I was a gold a member but never received any perks for being a gold member. The TV didn’t work. I called to the desk to report it and was left on hold. No one came back. The next morning I reported it again and was told it would be fixed by the time I got back. Was gone 8 hours and tv still not fixed. I had to call down again and get really firm. Went out to dinner and when I got back I had different tv with the same dirty remote and it did t work to program the tv so had to go up to the tv to change the channel and volume. The bathtub had hair in it when I went to take a shower. I’ve stayed here a couple of times before but they don’t have to worry about me ever staying here again.

I would give this hotel a 5 star rating based on Carmen's welcome and service at the front desk alone. We booked a king suite, last minute booking and hotel was quite full. Room had all the appearances of a post covid hotel room. Armoire, not a closet; wall mounted toiletries (dove shampoo, conditioner and body wash), no hand soap, no lotion or kleenex. In fairness. I didn't ask the desk although they do offer this option.Excellent wifi, iron, ironing board, microwave and fridge in our room. Small exercise room open but not ”spa” area. Breakfast starts at 7 and behind closed doors so dont go early. Usual offerings but fresh and plentiful. Coffee station outside which you can access before 7. When ou exit the hotel, walk down the ”hill” turn right and walk on the sidewalk under the overpass you'll find Bentley's Pub. Nice walking distance (5 minutes) , great service and generous, wholesome food.

I had a credit card confirmed reservation for myself, husband and three young grand kids. Upon arrival, I was told my room was given away because there was a problem with my credit card and they didn’t have a number to contact me. My American Express confirmed my reservation and my phone number was listed right under that. The guy said I was one of many they sent away Friday night… my grand kids were so sad and disappointed as they were excited to go for a swim. When I expressed that, the guy said, our pool is being remodeled right now. I asked why that wasn’t on the description. Note; my reservation was for $619. For two nights. On line looks cheaper. Not only did they completely disappoint three little girls but they made a big mistake!!

Ok so the only plus is the room was clean! We arrived for a pre booked 10 night stay & yes we were early but I went in the office anyway to be greeted with “Check in is 4.00” & she walked away We went & ate lunch and did some shopping we needed to do & got back just after 3.00, rather than just sit in the truck & went in to see if there was any chance of checking in, same lady walks out from the back & says “I told you 4.00” I said I know but surely they had a room ready, she then said “You have 2 dogs & a cat” I said “no we have 1 dog” Her “No 2 dogs & a cat” Me “No 1 dog” She then said she had told us not to come back last time, we had stayed there in Sept 21 & we hadn’t even seen her!! I said she had me confused with someone else & she said No Then she tried to say we hadn’t paid for the room until I showed her the receipt She then told me I could cancel but I didn’t as it was prepaid & non refundable so I didn’t want to get into that. Also it was Brimfield week so everywhere is pretty much booked up Then she said it’s $400 for the dog I said again no it’s 1 dog at $20 per night I also let her know that last time we stayed a man had called the owner and let me pay $100 with a $100 refundable on cc Her reply “No he didn’t” & asked me how I was paying for the dog, I handed her my credit card, she then said if you pay cash I’ll make it $150 So I paid her then she handed me the key & said “Don’t come back” The room was clean but old & the furniture was scratched and old We were then woken up early every morning & kept awake some evenings by people upstairs walking about! Sounded like there was zero insulation between floors!!! When we checked out this morning she admitted she had mistaken us for someone else but her apology came way too late We will not be back

This place is starting to show its age after a renovation a few years back. We recently stayed in room 109, and had multiple issues. The bi-fold door on the closet was off its track. I tried to fix it myself, but was not able to get it put back in place. The bathroom vent fan did not work. The tub drained slow to the point you stand in a few inches of water while taking a shower. The shower floor was extremely slippery, which was surprising to us given that this room is set up for accessible visitors. The bathroom door squeaked pretty loudly when you moved it. The room smelled vaguely of cigarette smoke, surprising for a 100% smoke-free building, but customers smoke just outside the entry doors and thus the smoke seeps in. I was not able to use the WiFi in our room as my laptop warned that it wasn't secure and wasn't safe - not usually a problem at other hotels. My phone connected fine, but I decided to just use 4G as it was faster and more secure. When we checked in, the desk staff was wearing a mask, but when we checked out, the young woman at the front desk had no mask on, despite signs all over the lobby stating masks were required. May not be the fault of the hotel, but the clientele this place attracts is starting to go downhill. Too bad, because the location for this place is pretty convenient and it has good parking.

Large and grand, this hotel is a gem in Southbridge. It's beautiful, comfortable, and the service is very welcoming. I've been staying there for work couple days per week for over two years and it's my home away from home. With the restaurant now open 7 days per week again, it's got everything I need (including pool, gym). BEST VALUE IN THE AREA.