Sonder Battery Park

Hotel is really good and no resort fees which can be hard to find in New York! However the staff didn’t greet us once with a simple “good morning” or “hello” when entering or exiting the building they were just sat around talking to each other but it wasn’t personally a big deal for us. Also i think the security of the building could’ve been improved because anyone could walk straight into the lobby and right up the elevators and straight to your hotel door without needing a room key or passcode which I thought wasn’t very safe. And the staff at the front desk weren’t exactly looking to check who was coming in and out of the building either. Gym was also on the smaller side which wasn’t a massive deal but could’ve been improved because no more than 6 people could be in there at once. If you use the Sonder app the customer service live chat is amazing and really easy to use. Overall 8/10.

I had a memorable experience at this hotel. Never forget! There was a noisy guest next to my room who played music loudly until 2 AM. This actually helped me sleep well on the airplane on my way back home. Thanks. The hotel didn’t offer even standard amenities such as a toothbrush, ice, broadcast, slippers, and so on, even though they provided a nice full-size kitchen( which may not be necessary for traveler). Overall, this hotel reminded me that there’s no place like home and highlighted the importance of booking an expensive hotel for stress-free travel. I was able to learn a lot in this hotel.

Everything was great. We paid 30$ for early check in at 2 pm. The room was ready and clean when we arrived. They did run out of some essentials over the Christmas holiday. ie- toilet paper and large trash bags for the in room trash can.

We loved this place! The location is good and some metro stations are close by foot, the staff is super kind and very helpful if you need anything, the unity was really clean, spacious and in very good condition. Definitely we will book here again!

Good facility and good people. But the construction noise outside while I was staying at night was horrible. Yes, it’s manhattan, New York City. One more problem. Too much dependent on email I should have received from them and which I hid not. I was unable to unlock my room door or my room TV. Technology must be trusted with some caution.

Desk working area did not have lamp or light. Bedroom area not enough light. Spacious room. Noise from street. Referred to room no. 824

1. The Sonder corp. forced me into giving my biometrics. They refused to give me entry information unless I gave the information and they refused to refund me if I cancelled, even though it was a week before the reservation. 2. The property was supposed to sleep 4, but the pull out bed was not usable. We had to put the mattress on the floor and due to the thin mattress it was essentially like a camping mat. Not what we paid for! 3. Noise! The air blower was without exaggeration so loud we had to turn it off and be without heat. It sounded like a turbine. The location of the property is also by a major Tunnel entrance so there was the sound of people hitting a metal plate as they entered the tunnel…all night long! I’m from NY and I’m used to sound, but this was beyond anything I have ever experienced! The floor also vibrated all night long. 4. No USB connections, most outlets only had a single usable outlet. 5. Spare furnishings, no rugs, limited wall coverings. Cold, noisy and uncomfortable. Terrible for nearly 3k. You may wonder if we sought help to remedy this. The “attendant” said, “there is nothing I can do”. Sonder stole my biometric information and ruined an important family trip. DO NOT STAY HERE!