Four Points by Sheraton Nantong Haimen

The location of the hotel is very good. It is next to the shopping mall and pedestrian street, which is very convenient. The hotel provides free parking. Lena at the front desk was very helpful when checking in. The check-in was quite fast. She also introduced the hotel to me and the service attitude was good. The breakfast service staff are warm and thoughtful, and the room style is simple and elegant. Overall, it was a very satisfying experience

The decoration style of the hotel is simple and elegant. After booking, the hotel guest service manager Amanda contacted me immediately and added her contact information. She has been helping to solve my needs since entering the hotel and helped the guests make reservations. The guests were very satisfied and the service was very considerate.

Coming here for the Sheraton brand, the actual experience is extremely poor. There are big problems with hardware facilities and services. 1. The door glass of the newly opened hotel is gray and the elevator is similar to a construction site elevator, shaky. One of them is still broken. 2. The selected double room is not large enough, and the layout of the toilet and shower room in the bathroom is unreasonable. 3. For hot water, you have to turn on the faucet and wait for at least five minutes. And the room service staff is aware of this situation. If the problem cannot be solved within a short period of time, guests will not be reminded in advance. The water in the shower was blocked and water started to accumulate within eight minutes. 4. I encountered many problems when I checked in, and the service staff's handling and speaking skills were very unprofessional. The most outrageous thing is that during the lunch break, a male waiter swiped the card to enter the room. What a problem there is with workflow and staff training!

The price/performance ratio is very high, the breakfast is also great, and the decoration is simple and elegant. It is very suitable for business travelers or families with children. Although it is a new store opening, it is worthy of being owned by Marriott - the staff are well-trained and just right enthusiastic. Even the food delivery staff who meet in the elevator are generous and polite. The communication at the front desk is smooth. When you check in, you are given a small turtle doll, and the whole service is excellent. Full marks💯This is the most rare thing about a hotel👍The only regret is the hardware. I hope it can be solved the next time we meet: 1⃣️The bath towel does not shed lint; 2⃣️The connection between the bathroom and the bedroom does not seep water, otherwise the carpet and floor will be damaged over time. It's a pity that everyone will suffer.

The facilities of the newly opened hotel are of course brand new and it feels very good. The front desk of the hotel is very good at business and very enthusiastic. When I added a room, I was given two free bar tasting coupons, and the sommelier was very sincere and lovely. The breakfast is rich and the ingredients are fresh. I personally feel that the waiters may have just started working and are a little too enthusiastic. I am not criticizing them. The only thing I think needs improvement is that the parking lot signage downstairs of the hotel is not clear enough and the parking lot of the landlord's building lacks professional management. All in all, I enjoyed my stay and will come again next time.

The decoration style of the hotel is simple and elegant. After booking, the hotel guest service manager Amanda contacted me immediately and added her contact information. She has been helping to solve my needs since I entered the hotel. She also thoughtfully prepared white fungus soup and fruits in the room in advance. , during the double festival period, we also specially prepared mooncakes, which was very considerate and made us feel at home.

I was lucky enough to stay at the Four Points by Sheraton Nantong Haimen on the first day of its opening. I was very surprised to be the first guest of the hotel. The opening day was very lively. When I checked in, Wang Jing in the front office sent flowers and souvenirs. I also gave them in person after checking in. I came here with a beautiful fruit plate. I wanted to stay a few more days, but I had to leave temporarily due to something else. I will come back next time. I will be filled with happy friends and I wish the hotel a happy opening [Fireworks] will be better and better!

酒店設施齊全，前台Nina和candy很熱情，告知酒店相關訊息，coco還送來歡迎茶水並且送至我到電梯，自助餐種類也豐富，退房的時候lucas送了伴手禮，詢問入住體驗，總體來説很滿意，下次還會過來入住。

和家人雙休日去住酒店購物（買四件套😂），酒店客服服務很好，提前給我打電話和我溝通房間情況，當天房間滿房知道也儘量給我們安排在同一個樓層。房間很乾凈，早餐也很豐富我很喜歡，品種多味道也可以。