Catalonia Mirador des Port

We booked a premium room and were given a free upgrade to a garden view room, which was lovey and very comfortable. The staff on reception were all friendly and helpful especially Inma who couldn't have been more helpful. Good location, close to the town centre with nice views. We used the spa during our stay which was very good but the staff were rather fierce when we arrived and actually sat us down and told us off because we asked reception to book it for us :=( Disappointed in the breakfast, asked for scrambled eggs the first day and they were more like mashed up fried egg. poor and overpriced. Walked out to nearby cafes for breakfast the rest of the week which were excellent and better value for money. Disappointing that the bar closed at 11 and no room service after 11.30 either.

Initially I was in a room which was extremely cramped (I am a slim person and had trouble moving between the bed and the desk), the A/C did not work, the fan did not work, the seal on the glass door did not work - which flooded the bathroom, the vent in the bathroom did not work. After having to plead with the front desk staff for a different room and bring up the website which says that there are A/C and working fans, which was initially dismissed by the staff, I was moved to a different room which had all of the same issues except the fan in this room did work. Unfortunately the new room did not have any outdoor space and the vent for my room was located next to the plumbing for what I can only assume was the entire hotel because the sound of water moving was constant. I was informed by the staff that the A/C was not turned on - so that was an outright lie in advertising; then told by the staff to open my window if I wanted cooler air; when I opened my window while taking a shower, about 45 bugs entered my room and were on the ceiling so I was not able to kill them and had to have them in my room for the rest of my stay. On top of all of this, I had a stay with 2 rooms for a total of 17 nights and the staff would not give me any bottles of water that are part of the rewards program. I was point blank told by the staff that if I checked out and checked back in that I could then have the water, as it would only be rewarded during my next stay, but not during.

Smart, beautifully decorated and comfortable hotel. All the staff were welcoming and helpful. Very comfortable bed. Easy walk into centre of Mahon. Only negatives were that the restaurant menu was the same each of 3 nights we were there and the spa was disappointing I.e. steam room was not functioning and some of pool water features were not working.

Very friendly staff,renovated recently. We didnt like the wall seing like carboard,next room shower sound like is inside ours. The noise coming from upstair room was loud and late night. Not the quiet hotel we use to stay.

We had 4 nights at the hotel. The rooms were very comfortable and clean. All other areas in the hotel were very nicely decorated. There was a good choice of food at breakfast. The hotel is a short 10 minute walk to the main bars & restaurants. There is lots of parking around the hotel & if you can't find a space then the car park is 20 Euros. There are steps leading down to the harbour where you will also find restaurants.

tExcellent hotel well run establishment any quires were dealt with promptly.nice and clean and safe it had a good ambience to it also well maintained nice and clean at the pool too.Breakfast was excellent a good seection for you to try accompanied by a spectacular view .It was possible to seat inside or outside too .

What a fantastic hotel. Very well finished and absolutely spotless. Someone has taken great care to ensure the hotel looks 5*. We had a premium garden room with balcony and sunbeds, walk in shower,hairdryer fridge and flat screen tv. All the staff really good and friendly. 10/10 for us.