Best Five Star Hotels in Melaka

We had stayed in Hatten hotel a few years for the first time and liked it very much. So for our second visit it is a natural choice for us again. The staff was friendly and the household service was prompt in sending extra towels at night. We had used the swimming pool this time unlike our previous visit. It was clean and looked well maintained. Its location was excellent as it is next to two malls. Jonker walk is about 20 minutes away by foot. The only disappointment we had was the quality of the breakfast and Ramadan dinner. There is a wide selection of food items but it was quantity over quality.

The front desk staff are friendly and welcoming when we were check in with a complimentary cookies, when we got into the room we realised that the fridge wasn't working, we let housekeeping and they immediately changed a new fridge for us. the room was nice and spacious the lights are working fine however the sofa a a little old ed stained.the body foam that they provide probably only can last a day and you are need to ask the housekeeping refill it if staying more then a day . the breakfast is great although we could get a clean table and had to ask the waiter to clean the table for us before we could go and get the food. overall we love the bed the soft pillow and it was a good stay .

So far hotel are clean.hotel room nice city view.breakfast very good.everything smooth during check in

Positives - Bringing Spain to Melaka - Large spacious room - resort feel - balcony that allows you river view - rooftop infinity view that has views of the river and sunrise - turndown service provided - superb hospitality - tub comes with bath salt - great architecture of room and hotel, especially atmospheric at night - couple of free food items and drinks in room - personalised welcome drink and towel - superb location (mins away from jonker) Negatives - king size bed would be great - limited tv channels - tv a little dated - no bedside usb charging

Location wise is tip top nearby jonker street, service is really good and attentive especially breakfast, it was ala carte and delicious. Hotel beautifully decorated with babanyonya style. Room are little outdated, old tv, no socket beside bed, small hair dryer, non sensitive door handle. With the price we paid we could get better quality of facilities tho, narrow gym & swimming pool. However, TQ to everyone in the hotel, they’re very friendly and accommodating

This is a very new hotel which started their business in March 2023. Wanted to try on the first day of opening but due to some reason, it was delayed till now. It’s a first Marriott hotel in Melaka, so I do have very high expectations from them. As a Marriott platinum elite member, I’ve stayed in many hotel under Marriott organisation. Upon reaching the hotel with grab car, the staff came up to me immediately and lead me to the check in counter, the lobby are huge, and I can still smell that the hotel are still so new. Not much of the guest in the lobby area, it’s a Monday so I guess it’s normal. No suite room upgrade and no complimentary breakfast for a platinum member, although I was upgraded to a strait view room which I appreciated it. It can see a tiny bit of the sea. Apart from that, I guess the room size and amenity are the same. The check in staff told me that the suite room was full… I mean.. it’s a Monday.. and I literally still can see the suite room was available in the Bonvoy app. As I’ve mentioned, I’ve been to many hotel under Marriott organisation. I don’t always get upgraded to a suite room, but it was okay, I do understand all these are subjected to individual hotel policy and it’s all a good will. But I guess the staff could just tell me that the hotel are still new, the suite room are limited and it’s reserved for paying guest. I would totally understand that. But I don’t think it’s wise to you know, use a default replied as member like us, we check on the app. For me, if there’s no available suite room, I wouldn’t even ask for an upgrade. Secondly, there’s no complimentary breakfast, I paid RM70 for the 2 day breakfast. I’ve stayed in a few courtyard hotel, this was the first one that I’ve paid for breakfast, there might be other courtyard that don’t provide complimentary breakfast for guest with elite status, maybe I didn’t stay much enough to see it all. I’ve stayed with hotel that told me that their facility actually don’t offer complimentary breakfast for elite member, but they will just give it to me as a good will on top of my welcome gift. Just a little suggestion, like maybe let the counter staff to decide, if they could slip in some complimentary breakfast to guest with elite status or even guest that potentially come back again. I’m not complaining here, just some of my suggestions. The room are new, nice and spacious, very clean. Nice TV channel selection, view was great. Bed are firm to the level that I like, they offer pillow menu as well. Had very good sleep for the 2 night. Breakfast was very basic. There’s a very annoying flies flying around my table.. how did it come into the hotel, lol. Gym are small but there should be everything you need. The infinity pool are great! Very good view and very Instagrammable. Please visit the pool when you are here. The staff and friendly and nice. Would come back again to the hotel when I’m back in Melaka.

Quiet part of Melaka but still easily accessible to variety of eateries. Short walk to malls but if bring infant toddler, just take grab ride which is super cheap. Service is ok as room is cleaned promptly, water bottles, toothbrush replaced daily. Dispenser soap provided for shower, I brought own facial cleanser. No slippers. Tv only 4 Malaysia channel, no cable and YouTube. Wifi is ok for me, maybe morning when all guests using at same time is abit slow. Bedsheets are clean but carpet abit dusty. I have sensitive nose so kept sneezing when I first entered room. Swimming pool not large but at rooftop have nice view. Bar is nice to have just that music abit loud. I stay 5th floor can’t hear anything in room but you hear loud music when taking lift. Gym is small but have treadmill and couple of machines but both treadmill are spoilt. Overall still a good stay as price is affordable for family.

the hotel is centrally located in town which is very convenience for guest, food court and restaurants are easy to find, amber of car parking space located in 2nd floor of hotel. staff are friendly and check in process is fast and perfect. Hotel room is clean and big, air conditioner is cool. bathroom is also clean. The room we booked is without breakfast, so we do not know to quality of the food. facilities are not many in the hotel.

Once you arrive, park at 7th or 8th floor and inform the receptionist your car plate later. At the reception, Alif assisted me with the check in like a close friend. He even informed me how to navigate around Jonker Street. As for the room, it is clean and the shower water pressure is strong and hot. No insects found or seen around the room. The lift may take a while though during peak hour. The location is okay, about 15 minutes walk to Jonker Street. But what I like is that it is next to the jogging path by the river and accessible to speedmart/7 11.

Terrible pillow cleanliness as photo attached. Smelly & very dirty pillow. Yellow spot ( which im very sure is air liur basi stain) every where. We asked to changed 3 pillows then they give new pillow with the same stain. 2 nd time asked to change pillow again & they gave us new pillows. This time no stains. Thanks to the housekeeping guy for helping us.