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Grand Citihub Hotel @Kajoetangan
3.9/531 Reviews

Grand Citihub Hotel @Kajoetangan

Klojen|0.49km from Malang City Hall
This hotel has the worst service I've ever experienced. And the front desk, FENI. and the manager ANIE are the worst people I've ever encountered in hospitality industry.(photos attached). My experience was, I came with two other people. Booked and paid two rooms for 3 days 2 nights. Check in process, the front desk lady isn't even warm at all. Very rude. And she asked for deposit. And I said I got no cash so I will just go in the room first, and waiting for my other friend to arrived from the airport to just pay the deposit later upon their arrival. She rudely said NO. I asked nicely but she again said NO. She said I just need to wait, or use my credit card. And because her attitude was already HORRIBLE, I then refused to go along with her request. She then added ”You're from the big city, impossible you have no money”. Unbelievable. Long story short, I asked for the manager and surprisingly, the manager is no help either. She even more rude. Once she said ”you got no cash? People from big city must have credit card right?” Yet I still asked for help and understanding to pay in a couple hours. She said ok, (rudely) asked for ID card of three of us until we pay the deposit. Then I agreed. But because I left my wallet at home, I gave her my passport. And she touched the passport and said rudely ”I don't want this, I want ID card!”. I don't understand how she doesn't consider passport is a legitimate government ID. Then we decided to better leave and book another hotel instead staying at this already HORRIBLE hospitality. They also doesn't want to give us refund. HORRIBLE HORRIBLE HORRIBLE. DONT STAY

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Explore Guest Reviews of Hotels in Malang

Searching for hotels near Malang City Hall? Compare room rates and reviews to find your ideal stay.
Dewarna Hotel Arifin
3.5/528 Reviews
the inn is not bad,according to the affordable price,the service is quite good,it is good because it is near the city so the transportation is easy.have breakfast.
Lux Tychi Hotel
3.1/515 Reviews
The hotel is old but still te maintained. The room is spacious, the bathroom is large. Next is an event for high season. The location is very strategic
Bobopod Alun-Alun, Malang
4.7/533 Reviews
As good & as comfortable as that, prends. Don't think you'll be comfortable. Feels like home really. This exceeds expectations. At first, I only booked 1 day. Oh, add another day. Now I want to book again for the next 3 days. Everything's all awesome. The bathroom is clean, the place for prayer is wide, the room is comfortable, the staff is also friendly. Cuuus don't hesitate to stay at Bobobox :)
Grand Citihub Hotel @Kajoetangan
3.9/531 Reviews
This hotel has the worst service I've ever experienced. And the front desk, FENI. and the manager ANIE are the worst people I've ever encountered in hospitality industry.(photos attached). My experience was, I came with two other people. Booked and paid two rooms for 3 days 2 nights. Check in process, the front desk lady isn't even warm at all. Very rude. And she asked for deposit. And I said I got no cash so I will just go in the room first, and waiting for my other friend to arrived from the airport to just pay the deposit later upon their arrival. She rudely said NO. I asked nicely but she again said NO. She said I just need to wait, or use my credit card. And because her attitude was already HORRIBLE, I then refused to go along with her request. She then added ”You're from the big city, impossible you have no money”. Unbelievable. Long story short, I asked for the manager and surprisingly, the manager is no help either. She even more rude. Once she said ”you got no cash? People from big city must have credit card right?” Yet I still asked for help and understanding to pay in a couple hours. She said ok, (rudely) asked for ID card of three of us until we pay the deposit. Then I agreed. But because I left my wallet at home, I gave her my passport. And she touched the passport and said rudely ”I don't want this, I want ID card!”. I don't understand how she doesn't consider passport is a legitimate government ID. Then we decided to better leave and book another hotel instead staying at this already HORRIBLE hospitality. They also doesn't want to give us refund. HORRIBLE HORRIBLE HORRIBLE. DONT STAY
Same Hotel Malang
4/518 Reviews
We had to extend in Malang a night and then spontaneously booked the same hotel. From outside and in the entrance area a real hingucker. The room (with 3 beds although we were only to the second) has somewhat disturbed the first impression. In the large and whole, however clean but with 3 beds there is no place in the room. In the bathroom you have to take some boards (at least with us in the room): It was not quite clean for this, but a little shampoo to the board. The staff was very friendly and checked in earlier. If the price is true, you can still stay here.
SO! Boutique Hostel
3.5/513 Reviews
During our visit to Malang we stayed 2 nights in this hostel. We can describe it in 1 word as: RUIN. Both the showers, as well as the toilets, as the beds are very dirty. We doubt that it is being listened here. We also asked for help at the reception for booking Bromi, Ijen and the waterfalls in the surrounding area, but we received very little to no help. Tip: If you decide to stay here and book a trip, go to the other side of the House Jon, a very friendly service! We will not come back here anymore.

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Malang Travel Guide

There are many discounted hotels on Trip.com. Book your hotel on Trip.com for an amazing travel experience. You can stay 3-5 days at hotels in Malang without running out of things to do. Located in Indonesia, Malang is a well-known and vibrant city.

Abdul Rachman Saleh Airport is the primary airport in Malang.

You don't have to worry about accommodations when traveling to Malang. Here, there are more than 138 hotels for you to choose from. The local average price is 25 USD per night. There are a variety of hotels to meet the needs of different types of travelers. There are 2 five-star hotels in Malang at an average price of 91 USD per night. There are 9 four-star hotels in Malang at an average price of 36 USD per night. There are 55 three-star hotels in Malang at an average price of 23 USD per night. There are 33 two-star hotels in Malang at an average price of 25 USD per night. Malang has many well-known chain hotels which are suitable for both business trips and vacations. In Malang, there are hotels under the Ibis Styles brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Ibis Styles. Those who favor Ibis Styles can choose a hotel under its name. A popular hotel in Malang, Ijen Suites Resort & Convention is also one of the highest rated. If you're still unsure, Trip.com recommends Apple Green Hotel.

In the city center of Malang, you'll have easy access to Jami Great Mosque Malang. If you want to spend a fun vacation with your family, locals recommend visiting Ngadas Village, Masjid Tiban. The most famous attractions locally are Malang Traveler Tour Organizer, Malang City Square, Kebun Teh Wonosari.

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