When I called to make the reservation the only information they gave me was that the room had a shared bathroom. As I was talking to the "receptionist" I asked if it had an elevator, negative, but since it was a first, I went ahead with the reservation. The surprise came when I entered the room and saw that it had no window, in addition to not smelling good. Obviously I asked for the complaint form for not having informed me about something as important as having ventilation in a room, but the "receptionist" refused to give it to me because he said he didn't know where it was, which seems surreal to me. Given my insistence on wanting to file a claim, miraculously a room with a balcony was found out of the blue. It is a pretty bad hostel which is not recommended at all, much less ignoring such important information as there are no windows in the individual rooms or an elevator. It is very sad that they want to deceive us in this way. It should pass an inspection for that accommodation. Because if, for example, there was a fire, what would happen to the people staying in those rooms?
Original TextTranslation provided by Google