Summary: Would probably not choose this hotel in future.
Pros: Excellent staff. Friendly, helpful, very pleasant all the way. Giselle specifically. Superb person.
- Overall, housekeeping did a good job. Room was clean and no real issues there.
Cons:
- Unfortunately many. First: Doors on many rooms are/seem too small. You can see light when walking the halls. Our door seemed a bit "loose" in this regard.
- Very poor soundproofing, likely exacerbated by the above problem. You could hear everything in the halls and sometimes other rooms. Made for a noisy night even though people weren't in general being noisy.
- The bed was very hard, like, Flintstones hard. As a result it was challenging to get comfortable.
- The lobby was crazy warm. Staff had to keep a fan on themselves. Guests basically wouldn't have that luxury. We simply passed through quickly.
- Lastly, because small things matter, the TV was in SD. I haven't watched a standard def TV in maybe 15 years? 20?.... For a modern hotel and national brand... That's not acceptable.