Verified traveler
November 15, 2023
The small rooms are fine, the small bathroom is fine, the basic amenities are fine. I don't need a lot to be content in a hotel room - I love hotels. The Pilgrm Hotel managed to be the only place I've not wanted to stay longer at.
The service my wife and I received by the reception was uninviting, unhelpful and felt unprofessional. We received no welcome upon check-in and were ignored until we tried to get some assistance. Self check-in is fine, we're a young couple, but you could do better at making it an easy process.
Ask CitizenM hotels.
Our room was classified as 'medium' meaning the bathroom sink was in the sleeping area - that's ok! But our sink seemed to be defective and drained incredibly slowly to the point where it was filling up with water quicker than it was draining away and I needed to turn the tap off midway through. I would have told the hotel this problem upon check-out but the continued dismissive response to us made me feel awkward and uncomfortable and I just wanted to leave.
The shower in the bathroom was delightfully classic, but the lack of grip on the shower floor caused my wife to almost slip over 3 or 4 times.
The street noise didn't bother us, but we could hear guests in rooms next to ours and in the corridors very loudly and clearly. I read in other reviews' responses the hotel offers earplugs - nobody told us. I guess if we were not treated as an inconvenience, we might have had this information. It's basic hospitality.