DoubleTree by Hilton Hotels in London

Hilton has been a preferred choice of hotel, but it's my first time checking into Doubletree Hilton, and the expectation mustn't be high. I requested a high floor room with a good heater, but I was given a level 3 instead, and the heater control is rather old school. I wasn't given the toiletries when I stepped into the room and when I asked for it, housekeeping just provided me some items but they are unable to give me the toothbrush kit cause I'm staying in a deluxe room which is the lowest tier. Then the towel and the linen has some stench smell like it hasn't been washed properly. Lucky I was there for 2 nights only. The hotel is located close to 2 metro stations, and tower Bridge is within walking distance. Not cheap for the stay but I'm still pleased with the counter stuff being nice. Still give it a 3.5 to 4 for location and service.

We recently stayed here for the London Marathon 2022. We chose this hotel as the location was very close to the DLR station and very easy to get to Greenwich which was near the start. The hotel is hidden away off the main road but was very welcoming. Jeremy the Reservations manager looked after us and made our stay really lovely. We stayed for 3 nights and had a room on the 6th floor. The room was small but really cosy and quiet. Maybe could have done with a fridge in the room and some extra storage space but other than that an excellent stay. Breakfast was fabulous and on the morning of the Marathon extra food was put on and we could do down much earlier so we could digest our food before the run. Would stay again.

This is 4-stars hotel. The environment is good and quiet. River view you can enjoy at anytime at hotel. The room is ”standard” clean and big but old fashioned. The bathroom and toilet is not in good condition. The location is not good unless your trip is heavily spending on Canary wharf side. The only advantage is a free shuttle boat between Canary wharf and hotel.

We stayed for a week and had good service from our arrival till our departure. Room size was pretty tight, we were not able to open 1 luggage fully even. However, the room has everything that is needed. It is only a 5-min walk to the tube (Common Ealing) which made travelling to town area very convenient. Lots of halal eateries at Ealing Broadway too :)

The faucet in the bath is particularly difficult to open, and the window cannot be opened, but everything else is fine breakfast is good It is said to be an airport hotel, but in fact it is still half an hour's taxi ride away from the airport

A old Hotel, the rooms are in not that good condition and overall cleanliness is nit that good. The staff is friendly, the breakfast buffet choice is small and every day the same. Location is ditectly beside the train station, very easy to get to trains and underground. We have no troubles with the train sounds, but for somebody who needs it really quiet, should choose another double tree location in London.

Really impressed with our stay from start to finish. Wonderful staff, beautiful room and not to mention a complimentary cookie on arrival! We will definitely be visiting again soon. Thank you.

If you're looking for a hotel to visit London, this is not the one. To give you an idea : Piccadilly Circus is about 1.5 hours to walk and about 45 minutes by taxi (expensive) and, if you're lucky, about the same by public transport (a mixture of walking, bus and tube... and a pain!) That said, if you need a hotel in this particlar area – which is actually nearer to Fulham than Sloane Square, then you could do much worse. The welcome was genuinely warm and we were made to feel appreciated. Despite checking in the previous day via the Hilton app., no room could be allocated, so we had to check in again at the front desk. The check in staff was charming and efficient and her trainee status was not evident. Our 6th floor room, well away from the renovation noise on the 1st floor felt, however, like a downgrade from the 'Queen' room we'd booked, as it had a double bed in it (150cm) – like Hampton Inns, which Hilton class as 2 categories below Doubletree. For Diamond members – who can expect room upgrades “up to a one bedroom suite” - this could be a disappointment. Queen beds are usually 160cm, doubles 150cm. If this hotel is selling doubles as queens, then I personally think this is a bit naughty of them. Also, despite the hotel stating that their 1st floor renovation work does not start before 9 a.m., they do not mention that the massive building project which half-encircles the hotel, starts well before this time and is constant throughout the day and, by the look of things, is destined to last for a long time yet. The room was clean, the bed comfortable although narrow and, apart from a few stains, the room was adequat for a one or two night stay. I wouldn't like to stay longer, as the bathroom is even smaller than a Hampton Inn – there's nowhere to put a toilet bag and nowhere to hang used towels. The shower unit is the same style as in Hamptons but much smaller than most. The toilet seat was loose and so was 'interesting' when using it, several plug sockets in the room did not work and the a/c and TV turned themseves off several times during our stay. Otherwise the room was well designed, with enough mirrors, work surface, chair, safe etc. and fridge that gets things cold enough – if you are willing to wait about 18 hours, that is! Don't expect a good sleep – the doors are not sound-proofed and are paper-thin. Room doors are also constantly 'banging' shut due to the spring mechanism. The lobby bar is well stocked but has slighly frightening prices. We didn't try the restaurant – choosing a Middle-Eastern restaurant 5 minutes' walk away – but the food we saw looked to be well-presented and seemed to be of the fast food type. The breakfast was, to be totally frank, extremely disappointing. The quality was good but the choice was extremely poor for a Doubletree and, in comparison to the maybe 30 or 40 Doubletrees I've stayed in, is by far the worst breakfast 'spread' I've seen to date. No ham, no smoked salmon, not even any utensils for the

Very friendly and helpful staff. Great location. Breakfast was nice, plenty of options. Would stay again and recommend to others. Only down points were told they didn’t offer bottles of water (even though my Hilton honors stated I get water), and also issue with heating/aircon in room and it was very cold, but they did supply electric heaters.

Great location for west end shows, Covent Garden and British museum. Lovely hotel rooms and great modern bar. Good hot and cold buffet breakfast. Staff are friendly and helpful. The only downfall was our room was not ready when we arrived at 4.30pm. We had to wait 30 mins but they did give us a room upgrade.