Guest User
October 5, 2023
I booked a month in advance for the National Day and booked it for three days. The price for a double bed room was RMB 480. The night before I checked in on the 2nd, I found that a twin room was available for RMB 360. This price range is a bit outrageous. Before check-in, the front desk upgraded me to a double room, room number 515, but the room was very small, and there was a drainage problem in the bathroom. Taking a bath was like raising a fish, the wet and dry separation leaked, the bath towels were not stacked in the same way as other rooms, and I was not satisfied with the hygiene. What's outrageous is that I clearly remember putting the Bluetooth headset under the pillow on the left side facing the TV on the night I checked in. I left it behind when I changed rooms at ten in the morning. At one o'clock in the afternoon, I remembered that I didn't have the headset, so I called the front desk multiple times. (Girl) asked about cleaning. The front desk said they would ask. If there was an answer, call me. I didn't receive the so-called answer until 21 o'clock that night. I went down to ask the front desk. The front desk was a boy. He first said he didn't know about this matter. After insisting that there was a problem with the earphones being lost, I looked through the next stack of records and said that the earphones were not found. If they found the earphones, they would record it in their records. I was very dissatisfied with this answer and got very angry. First of all, I clearly remembered The location of the earphones was not found either because the sheets in the house were not changed so they were not found, or because the hotel has an unspoken rule that if the cleaning staff finds the guests' lost items, they will digest them internally. Is this reasonable? Secondly, the front desk promised to give a reply, but I waited for a whole day and didn't get a reply. When I asked, it was obvious that the front desk staff did not handle the matter. I was very dissatisfied with both the time result and the reception staff's attitude. Bad review.
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