We always stay here when visiting family, however this time our bathroom door did not close properly, the pool which is usually relaxing was filled with at least 50 kids without supervision. While trying to sleep kids were running up & down the hallways banging on the walls more than likely again without supervision. We called the front desk and thankfully the noise was stopped within minutes. At 2:23 am the entire cover of the air/heater fell off, it was difficult to sleep after that. When the manager at the front desk was told about the issues while checking out we were told we would be given additional points to our IGH account for the inconvenience but did never did it. I don’t think we will be returning.