Huangyezhizhu
April 25, 2021
I booked a hotel for a friend. I had a good impression, but when I checked out, there were many moths and the customer service was extremely dissatisfied.
First: wait an hour for the invoice
Second: The invoice was brought without a stamp, it happened to be when I was going to board the plane
Third: Call to deal with it and say to reissue for me, and the invoice will be sent to the Kunming branch for me, a straight line distance of 1 km from the hotel. As a result, I checked out on the 16th and it was the 25th today. I did not see the invoice.
Fourth: As a hotel, I left two mobile phone numbers on the Ctrip platform. I called them in ten minutes. I wanted to ask about the invoice, but no one answered them.
Summary: The hotel industry is still a service industry. I think I didn’t bully or embarrass the staff, but only deal with invoice issues. Please respect consumers.
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