Guest User
February 23, 2024
## Disappointing Smoke Odor & Room Change Fee
**1. Unbearable Smoke Odor in Smoking Room:**
Upon arrival, I was dismayed to find my designated smoking room permeated by a strong smoke odor. Despite the air conditioning running, the smell persisted and worsened, seemingly circulated by the airflow itself. While I understand the presence of smoking areas, the ventilation in my room was clearly inadequate, rendering it unusable.
I immediately contacted the staff seeking a room change or upgrade (willing to pay the difference). However, I was informed there were no alternatives available, which contradicted information I saw on Trip.com showing available rooms. This left me frustrated and forced to find alternative accommodations for the night.
**2. Unfair Room Change Fee on Second Night:**
On the second night, I finally managed to secure a non-smoking room within the hotel. Disappointingly, I was charged an additional fee for this room change, despite the initial room being unsuitable due to the smoke odor. I believe this charge is unfair, considering the circumstances and the inconvenience I experienced initially.
Overall, my stay at hotel was deeply disappointing due to the unaddressed smoke odor issue and the unexpected room change fee.
I hope the hotel will take steps to improve ventilation in smoking rooms and revisit their policy on room change fees, particularly in situations where the initial room is unsuitable due to factors beyond the guest's control.