It's the worst 4 star hotel i have ever stayed in. The hotel interior & hardware look shabby, bathroom is dark. And the cleanliness of the room is terrible (4 star Hotel ....). Ruined my wonderful travel mood with my girlfriend as she used 40min to clean the room & use our own pillow sheets. We do request to change another room, but unlucky the reception told the hotel is fully booked and don't have available room for us to change, so we forced to stay in the room for our 4D3N KL trips.
The room service need to be improved. We do request 2 times rooms services (1 is call to fix the toilet bowl flushing button as no available room to change, 1 is request additional hanger), 2 times also need wait vey long time & called twice at least to get solve.
Other issues in the room :
TV - still old style TV, only can watch Hotel TV channel (4 star..... don't have smart TV to watch online show, can't even phone mirroring.... )
Floor - uneven
Table, chairs & bed/bedsheets - dusts & stains.
Bathroom - door broke, shower area dark, toilet bowl flushing button not work, wash basin edge surrounding with black stain....
Fridge - don't know what century, not interest to open and have a look.
AC- not cool enough, still will feel warm (18.5DC).
Impression - pay for 4 star fees, stay in 2 star room.