I made a reservation for a night at NU Hotel@KL Sentral due to its proximity to KL Sentral. Unfortunately, my experience there was extremely disappointing. The initial room I was assigned, located on the second floor, was in a state of poor maintenance. It had various issues such as worms or centipedes in the toilet, noticeable stains, and scratch marks throughout the room. To my dismay, even under the pillow, I found leftover hair. Upon expressing my dissatisfaction to the staff, they offered me an alternative room on the fifth floor. However, this room had a strong cigarette odor and was not properly cleaned either; there was a pile of hair on the floor drain. Declining their offer, I opted to check out immediately. Regrettably, I was not provided with any refund. I strongly advise avoiding this hotel if you desire a pleasant stay in KL.