Best Five Star Hotels in Kota Kinabalu

Very relaxing 2 night stay as part if our trip around Borneo. The rooms are spacious and comfortable (a little dated) and the hotel has a rooftop bar that provided us with views of one of the best sunsets we have ever witnessed. The hotel were also kind enough to offer us a free welcome drink at the bar along with a cake to celebrate my birthday. The staff are very friendly and attentive.

Hotel is nice, clean and have good amenities. The room is clean, though not new, but all amenities are working fine. The bed is comfortable and comes with 2 pillows each. The room even has a study table. We use it as a dining table instead. The room has a unique toilet. The shower and toilet bowl is separated having a door each and next to each other. Also, the wall and door of the toilet can slide fully open exposing the sink and the doors of shower and toilet bowl. You can just slide to close everything if you want privacy. The hotel staffs are nice too and attend to your request promptly. I requested for extra pillow and they sent it within a few minutes. The breakfast was also good and delicious. They have a wide variety of dishes from local, western, Indian, Chinese. Though everyday is similar but they change certain dishes such as from fried noodle to fried kuey tiow, fried rice to nasi lemak, etc. The hotel is also close to the waterfront, eating places and walking distance to Suria Sabah shopping centre. Overall, a good hotel to stay in.

The staff is very nice & efficient. We noted it’s a smoking room after check-in, and the staff arranged another non-smoking room for us as requested upon booking. The swimming pool locates on the rooftop, with a rooftop bar & restaurant. Located near the city center, close to lots of local food & restaurants.

This is the first complaint review I leave while living in Kota Kinabalu for the past eight years. I booked for a sleepover party I made to celebrate the 16th birthday of my beloved daughter and friends. The connecting room, birthday decoration, and extra bed that the hotel specifically requested were not prepared, and above all, the smell of mold from the room was shocking. I am an asthmatic. I couldn't complain in front of happy children, so I had a terrible night. When I woke up in the morning, the children also had a hard time with the smell of mold. I felt sorry and ashamed to my daughter and friends. I talked to the staff about the situations while checking out, and they told me to leave a review. Room numbers 7331 and 7332 must be checked.

I've had the privilege of staying in numerous Shangri-La's throughout Southeast Asia, and this particular one felt somewhat dated and in dire need of modernisation. I could see signs of improvements in progress, with sections that appeared to have already received a facelift. On my first day, I ventured to the sauna, only to find the temperature so lukewarm that I couldn't even work up a sweat. I voiced my discontent, and I'm pleased to report that the issue was addressed promptly by the next day. One aspect that left me somewhat disenchanted was the interaction, or rather lack thereof, between the staff and guests. It didn't quite embody the exemplary service one would expect from a high-end 5-star establishment. However, there was a shining exception to this observation - Addy, who was stationed at the breakfast area. Addy demonstrated a commendable level of attentiveness, engaging guests at their tables and ensuring needs were met promptly. Whether you required additional items or sought information, Addy was the person to turn to. This kind of service truly exemplified the standard one would anticipate from a hotel of this caliber. I did have an enjoyable stay, but for this hotel to remain a five star there is room for improvement.

The staff is very nice and helpful. There are many good restaurant inside the hotel. The breakfast is very good. Overall, the service is very good and the swimming pool is excellent. Next time I will choose this hotel again.

Location is excellent just right in front the sea and the main jetty to islands. Resort has in house tram to send guests to their next door club house building. We got a room balcony with golf course view plus can see airplanes fly over for landing, very relaxing.

Overall our 2-night stay at Hyatt Centric KK was comfy n relaxing. The lobby n top floor lounge ambience is excellent~feeling of calmness. Rooms are spacious n clean with beautiful sunset seaview. We especially like the bathroom with sitting bench~ a considerate design for guests who prefer to sit n shower. Restaurant staff were very well-mannered n helpful. The hotel is well located just opposite the Sabah Suria shopping mall, so it's very convenient if you wish to dine out or shop around…

My Husband and I had previously stayed at the Nexus resort in 2016 and fell in love with this resort so decided to revisit for our mini honeymoon in April this year. We booked a garden view room with a free upgrade to an Ocean panorama room. The view from the room was beautiful. House keeping came every day couldn’t fault them, beds made and provided fresh bottles of drinking water each day. room has several USB ports in the desk which came in handy when our travel adapter didn’t work. However we did encounter a few hick-ups with the room. We spent 2 days without water in our room, and one with no hot water in the shower- once we were informed about due to maintenance, the second time there was no explanation for what had happened. Hot and sweaty from humid Malaysian weather our only option was a shower in the garden wing which apparently still had water- reception offered us a buggy from reception to the garden wing for a shower, however to apologise for the lack of water we were eventually offered after calling 3 times to find out why there was no water, we were offered a free dinner & invite to their cocktail hour at the Nexus club, which was quite nice. Happy Hour- every bar & restaurant had a happy hour- which according to the sign on the noticeboard it was 5-7 every day, however when we went to each of these bars they had a sign saying happy hour was a different time, so it got quite confusing they should really update these signs. Beds were comfy enough two types of pillows one hard and one soft, options to order more pillows through the “-Roomie App” which is also meant to contain movies and TV shows in the app which you then stream to the TV, however we weren’t Able to get this connected, so didn’t have any TV as normal TV channels were just static. Rooms are very dated and could use some maintenance. Pool temperature was amazing, and we had the pool to ourselves most days. Spa was closed for maintenance and looked like it had been for awhile which was sad. The pool itself needs needs some upkeep as the bottom of the pool was coming up, splashes pool bar didn’t appear to be open, last time we loved enjoying cocktails in the pool. Room rates included a buffet breakfast, that had a great selection malay dishes, fruit, cereal and pastries. Only downside is most of the time the hot dishes were very cold despite being in a warmer. Location: resort is located about 40 minutes away from the city- so if you plan to see things in Kota Kinabalu city be prepared to spend money on grab, taxi or use of the resort transportation to the city for 35RM pp each way. My advice is use the Taxi Limousine service MR Din is a lovely taxi driver at the nexus and his rates are very reasonable. Resort Activities: the resort offers on site activities to keep both adults and kids entertained such as nature walks, coconut leaf weaving & cooking classes. There is also paid options such as jet ski rides, kayak rides & ATV rides. Room service: we tr

The location of the B&B is very good, clean, the owner is very enthusiastic, he helps to call a car, the service is first-class, recommended