Best Five Star Hotels in Koh Samui

I read many reviews about this resort and studied the Mantra Samui website, but never learned until after I booked (4 nights stay) my room that they had cancelled , during Covid, the regular shuttle that took guests down the hill to Fisherman Villa. I learned this because I called the hotel before my trip to ask some questions and also ask how to reserve a place on their shuttle. The resort does have one auto/driver that will drive you down to the bottom of the hill if it is there, and if it is not picking up someone at the airport. The shuttle delivers you directly to the bottom of the hill, is pretty much is just a local road. Then you can wave down a taxi and negotiate the price. Some fun! The Mantra Sumai should update their website to say the regular shuttle has been cancelled, and replaced by their maybe available one car. Continuing my story... We booked a massage at another hotel that is about 20 minutes away, and gave ourselves one hour to get there. So the night before we reserved to get the ride down to the bottom of the hill for the next day afternoon. When we went to reception, we were informed there was an accident, which was a flat tire, and the tire 'might' be fixed in half an hour and then another 20 minutes to get back to the Mantra. They apparently felt no responsibility to contact us. Just wait for the guests to show up and then tell them. They felt no responsibility to call the driver for any update. They then offered to call a taxi, but that would take about 20 minutes to arrive. Also when you call a taxi there is no opportunity for negotiation. My hour was dwindling. Well 20 is better than maybe 30 + 20 minutes. So they called the taxi. Luckily the Mantra driver showed up after 15 minutes, and the taxi was cancelled. My conclusion, after all the interfaces with reception, is they have a poor sense of responsibility and lacking the ability for logical thinking to provide a good guest experience. There are other examples beyond the above. Our suite room was in good condition, and everything functioning. Well, except the phone did not work, but I did not need that. The suite has a king size bed and a separate built in bed in the back of the living room. OK, so 4 people can stay. But the flaw in the suites is there is only a 2 person love seat to sit on. There is no chair, and no desk. It is no fun to use your laptop when the coffee table level is below your knees. A simple 4 leg table for a desk, and a simple chair would be nice, and not cost very much. They do have an on-site co-work room somewhere, but I did not use it. I think it is an extra cost and I did not have that much work to do anyway. The highlight of the Mantra Samui was the included breakfast. There are many cooked to order choices plus a buffet of juices, fruits, cereals, yogurt, pastries, and several breads you can toast yourself. We tried every item on the breakfast menu and all were nicely done and tasty. Very good coffee and tea made to order i

Choosing the room with a private swimming pool was the best choice. The private pool was surprisingly large and the room was incredibly nice. The beach directly attached to the hotel is rocky and not somewhere you would like to swim, but the nicer beaches can be walked to.

My stay at Centara Reserve Samui was truly exceptional. Few, Ton at the reception provided top-notch service, setting a welcoming tone. The ocean view from my room was breathtaking, and the option to rent kayaks and paddle boards added adventure to my trip. Even after check-out, I was able to make use of the well-maintained gym and shower facilities. The cleanliness and overall quality of the gym made it a perfect place to unwind and refresh before heading out.The pool offered a stunning beach view, and the breakfast buffet, with customizable and pre-serviced options, catered to every taste. Additionally, the hotel's prime location provided easy access to a variety of tasty restaurants in the vicinity. Exploring the local cuisine was a delightful adventure in itself. It was the perfect setting for a memorable honeymoon, and there were plenty of delicious restaurants nearby. The services were worth the price, and I can't wait to return for another fantastic stay:)

Excellent stay at this hotel. The staff make it all worthwhile in particular the staff at The Level Lounge - Selena, Banana, Eye, Bay, Makam just to name a few. They were so accommodating and ensured that we had vegetarian food for our group at every afternoon tea and evening cocktail. The pool area is great for families and has a large shallow area for babies to splash around in. Special mention to pool staff Bow who works his socks off to happily accommodate for every request. The pool access rooms are large, spacious and have everything you need although I believe they could be updated and modernised. Overall a fantastic stay and we really hope to be back soon

I and my wife stayed in a garden facing pool villa with about 60 sq meters in size. The villa’s own pool was very clean and the balcony was facing the east. Other than a little noise generated from our neighbours next door, the environment was absolutely serene and peaceful. The room is thoroughly cleaned because of the efficient housekeeping staff who responded to our needs almost within 5 minutes every time we called. We particularly enjoyed the convenience and cleanliness of the fitness room which is immediately opposite to my villa. All hotel staff are very courteous and helpful when being approached by us. While driving their golf carts around, they would always actively stop and give us a lift for wherever we wished to go within the resort. The restaurant Kiree didn’t disappoint us as per other guests’ compliments. It offers a wide range of sumptuous dishes in semi-buffet style breakfast and the chef could made some specific dishes according to our orders. The Kiree also impressed us by the set dinner with wine-pairing given its fusion of quality Thai and International food and choices of wine. My wife and I believe we would come back in the summer which would be dryer and lots of sunshine! Highly recommended!

Went there to Celebrate Our 20th Wedding Anniversary. Our first time to Koh Samui so was abit nervous about the arrangement. But the staff was so kind and make sure everything was in order from our late check-in to everything we requested etc.They even gave us a bottle of complimentary champagne along with a flower filled bathtub ,bed decorations etc.We are so impressed with the Service, Quality Of Food ,Cleanliness of the Hotel and many many more. Everything is Perfect .Definitely will be back for more.

I really have a good time there, the swimming pool is phenomenal, the view and also the weather when I got there are so fantastic. I strongly recommend to stay ai this place, it's quite private and relaxing to me. the reservation is nothing hard, I can book the room and check in then enjoy life at the moment before go back to work. Like the time was stopped.

Stayed three nights in this beautiful villa and woke up each day to spectacular views of the ocean. The resort itself was clean and well maintained. The villas were spacious, spotless, and tastefully decorated. A bit far from the Central area of Samui, transportatiin could easily be arranged with the front desk. The heart of the place, I believe, lies in its staff who went out of their way to make our stay as comfortable as possible. From front desk, to drivers, restaurant staff, maintainance and housekeeping- everyone was friendly, polite and very accommodating. Thank you very much for a memorable stay!

We came for our honeymoon we were amazed with the hotel view the staff also from nancy that she checked us in and explain in details every thing she also came with to the villa to make sure that everything was fine. Breakfast was amazing lucky was very very nice along with nat there service was amazing all the staff were very friendly the chef also are accommodating and smiling I will not forget also WK from sales she made sure that our honeymoon goes prefect Emmy helped us a-lot with all the information around the city she gave us a very good recommendations Iyan made sure to book for us in the jungle village even it was hard to find a place and also a transportation going to the massage in ritz and also to the restaurant The bogy driver nine very smily and accommodating every time taking us to the room or from the room Over all the staff of the hotel made our honeymoon very special thank you so much everyone

We were a family of 4, staying in 2 rooms for 2 nights. We were very impressed with the care and attention given to the details by the entire hotel staff. And thank you for the great service provided to our family while staying here. which everyone was impressed and will remember this place in our memories And we thought we'd go back here again. It is a hotel with a very beautiful location in Thailand.