Guest User
December 23, 2022
We booked the pool villa through ***********. Despite the sometimes bad reviews on TripAdvisor, we thought: “how bad can it be, we are not that difficult, everything will turn out fine”. We couldn't have been further wrong and for the first time in our lives we canceled the booking on the spot. This cancellation is certainly not due to the staff, who are super friendly and helpful, but the condition of the houses can best be compared to a (anti) squat building. The pool is too dirty to swim in and the deposits of months of poor maintenance are clearly visible along the waterline. Large holes appear in the concrete and tiling around the swimming pool. If you survive the swim, the t****th obstacle is to get back to the house with a kind of hop and jump over the holes. The bathroom has had a makeover by a blind contractor, the paint residue is everywhere, and my 3-year-old niece can install neater sealant edges than what happened here. The hot tub is falling apart and is literally sitting on plastic bottles to hold it together. The shower has so much mold you could start a French cheese shop in it. The air conditioning does not work, the paint is peeling off everything and the complete state of maintenance is far below standard. When we went to reception to express our dissatisfaction, we were treated nicely by the staff, they understood that we were not happy, helped with cancellation via *********** and arranged a taxi for us. Really great. However, the ease with which this happened makes us suspect that this may happen much more often and that the bet is that people may accept the pool villa, if they then come to complain they will cancel, they will not complain, great -> money earned with old demolition villa. It's a real shame that the entire resort is so poorly maintained, with a not too large investment you can turn it into a top spot.
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