The hotel was very good and responded well, but the treatment when there was an irregularity was the worst.
I originally made a reservation for one room, but since it was not a twin room, I made an additional reservation for an additional room from this site, but after arriving at the hotel, the hotel prepared a twin room for me, so I added an additional room. I canceled the room I had booked, but was later told that I could not receive any refund through this website, so the entire amount for the room was wasted. The hotel said I could cancel the room I had added free of charge, but the operator of this site said I could not get any refunds, which is nothing but dissatisfaction. I felt that I didn't want to use this app via an overseas site anymore.
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