Best Five Star Hotels in Kobe

I recently had the pleasure of staying at the Kobe Portopia Hotel, and I must say that it exceeded my expectations in every way. From the moment I arrived until my departure, I was thoroughly impressed by the hotel's impeccable service, luxurious amenities, and stunning location. It's without a doubt that I would wholeheartedly give this establishment a well-deserved 5-star rating.

Chose this hotel as I was attached by the line” renovated in 2023” in trip.com. It did not live up to my expectation as the room was rather old esp carpet, not feeling it’s clean. The twin beds were small while the picture didn’t show that they were that small. Well, the description was like 0.9-1.4m wide so I can’t blame anyone given it’s a wide range in the bed size. Breakfast is good with lots of variety. The view was great. All in all, it’s not a bad experience if you can manage yourself with the misnomer description of “renovation”.

Stayed in the Club suite and it was awesome! Huge room with two bedrooms, 1 with a double and 1 with 2 x super single size beds, plus a huge living room with sofa and table to sit 8 comfortably. Lovely clean room with lotsa space for my two children to run around playing hide and seek. Awesome view at level 30 too. Highly recommended!

Superb concierge and all staffs service. Truly helpful and we really appreciate the outstanding service of all the crew. Big scale hotel in Kobe. A bit date for its 30s years history of the hotel yet very clean and comfortable. Amenities and facilities are really good. Kids playground, indoor golf, gym, Japanese garden, shops, parking, restaurants, and etc. Breakfast buffet also worth the pay. Another plus point is that there is pet hotel in the area outside main building. Location is prime, just few steps to port area and BeKobe. During our stay, there is Kobe hanabi festival and the location of our hotel is the most benefit. Indoor parking with fee.

Stayed a couple of nights in this Hotel on our recent trip to Japan and it was the best of the lot. From the moment you are greeted at reception on the 17th Floor the service you get is excellent at this hotel. The room was a good size and the 3 of us had enough room. It was very clean with a great bathroom and a wonderfully powerful shower. The supplied cotton pyjamas were so good we ended up buying a set to take away. The breakfast was very good, a standard buffet with Japanese items available as well. Plus its the only breakfast I've had where sparkling wine was available. The terrace bar is also based on the 17th floor and has a great view of the city and a good selection of Japanese whiskeys and cocktails. We had dinner one night at the steakhouse which served us with the best Wagyu beef we had in Japan. If we are in Kobe again we will stay in this hotel. The staff were very attentive and always did their best to please us and the quality of the accommodation and the food was excellent.

We had a wonderful 1 night stay a few months ago before tourism opened back up. Highly recommend this place for people who are into more private, chill time. Loved the concept of this ryokan because instead of shared baths there were numerous choices of private baths throughout the property! Each needed to be booked in advance for a 45 minute session. They had an online reservation system but I think it was only in Japanese (my husband's native language) so I can't comment on that. Our room was fantastic; modern and huge, but still had charm. I think we were in Suite 13 which had its own private bath which you could open up the huge windows to a nice tranquil view of greenery. I liked that the entry had a super long hallway which helped with any noise (so quiet!). Personal touches such as selecting a complimentary gift (small drawstring bag) and fruit tray was noticed and appreciated. They were also very helpful to find us a restaurant to eat dinner at on a Sunday night (since we opted to not have the course dinner) - it was a delightful local meal ran by a married couple! I wish I remembered the name but it was izakaya home cooking style and so delicious. The breakfast on property was AWESOME. I opted to get the Western Style and my husband the Japanese. Such presentation and variety and a perfect start to our day. We would definitely be back to visit this place. They made us feel very welcome and relaxed! Arigatou gozaimasu *bow*

We used the hotel for our second wedding anniversary. The welcome service hand towel smells good and makes you feel relaxed immediately. All rooms have a luxurious rococo style with an ocean view. You can spend a blissful time while enjoying the scenery that is unique to Kobe, such as　the Mosaic Ferris wheel and the Port Tower. We had dinner in the room to prevent infectious diseases.It was an impression that it was cold overall..Next time I would like to have it in the restaurant. After taking a jacuzzi bath with a view of the sea, we stayed up late relaxing on the terrace with the night breeze.When you get sleepy, you can snuggle up in the fluffy bed. Breakfast was very satisfying with lots of bread and fruit.

その名のとおり、神戸港の一角で、温泉が楽しめます。一階に外来入浴可能な温泉、10階には宿泊客専用の温泉があります。一階の温泉はツツジの紅と新緑の若葉に囲まれており、庭池の緋鯉、いや鮒かな？、にでもなった気分でのんびり休めます。10回の温泉からは海、空が見渡せ、雄大な気分になれます。部屋は温泉旅館とホテルの融合スタイルなのか、半分畳部屋様です。畳部分は使いませんでした。外には広いバルコニーがあり、海が見降ろせます。食事はビュッフェスタイルで、慌ただしい感じ。リゾートホテルなのか、温泉旅館なのか、不思議な感じです。

部屋に露天風呂付き、朝夕部屋食でこの宿を選びました。 この条件としては他のホテルに比べとても安くてお得感がありました。 部屋での食事は工夫されていておいしく、また係りの方も丁寧で良いです。 フロントにはありましたが、部屋にアルコールスプレーが置かれていないのは残念でした。 部屋の露天風呂は大きな開き戸を全開すると天井はありますが露天風呂になります。半露天かな。ラドン温泉水は常時注ぎ込まれており、バスタブは深く広く夫婦と子供2人の4人くらいなら一度に入れるくらいの大きさでとても開放感があります。 部屋にはその浴槽1つのみで、身体の洗い場スペースもあります。 その開放された窓からの景色はすばらしく、川向こうの山の爽やかな緑一面なのでとてもリラックスできます。鴻朧館のHPのトップにある景色そのままでした。 さらに高価格の宿と比較すると設備で高級感は少し劣りますが、有馬の他の宿は街中にあるのでこの景色は臨めないでしょう。 大浴場は行っていませんがコロナ前には小さい缶ビールも無料提供されていました。現在は中止中でした。川沿いに金泉のお風呂もあります。 駅からはシャトルバスがあり、川沿いを少し上ると意外と混んでいるマス釣り場や滝があります。

Pros: service, amenities, Western and Japanese style rooms, food, location Cons: there is no elevator in this old Japanese building, so prepare to walk up stairs; the wifi reception in our room was not reliable We had an absolutely amazingly relaxing stay during our 3-day-2-night trip, enjoying the peace Tocen Goshobo had to offer, as well as their exceptional customer service. I searched high and low to finally find this ryokan with very specific amenities. Since my elderly parents had issues with getting up from the floor had we stayed in a traditional ryokan only, while I wanted to enjoy the full traditional ryokan experience, the Deluxe Suite with Private Hot Spring and Sauna was the perfect compromise for both our wants and needs. The Deluxe Suite has both two full sized western beds that were perfect for my parents, and the tatami sitting room that could be closed off for me to sleep in with my super comfy futon bedding. By no means is the room and experience itself a compromise, as my father kept calling it the ‘Presidential suite’ since it was on the top floor, and we had abundant space with our own onsen attached to the room! The room can fit 6 total guests, and has a secret playroom, a seating nook/area with perfect natural light, a dining room with regular table and chairs (in other ryokans, my tall Caucasian husband commented on how much he missed having actual chairs with space for your legs to stretch when seated), an office, a powder room, two bidet toilets rooms, a space to prepare tea with its own sink in the tatami room, and let’s not forget the massage chair. The room was clean, tastefully appointed, had everything we needed and plenty of space to either gather, or spend some ‘me time’. We opted for breakfast and dinner at the inn, which we looked forward to each day. The breakfast was pleasant and filling, while the kaiseki dinners were amazing. Kobe beef was featured as well as plenty of seafood both nights. We had a great time with our host, Yoshinori Tatebe-san, who tolerated my many questions of ‘what is this?’ or ‘how do we eat this?!’; his professionalism absolutely made our meals a tremendous delight! The location of the ryokan/onsen is ideal, walking distance to everything and right next to a bus stop. It’s in the heart of the Arima area, which has many temples, restaurants, and shops to explore. One cannot deny the outstanding customer service Tocen Goshobo’s team offers. Shout out to Hatsumi and Matsu at the front desk, making sure we were well taken care of, offering absolutely above and beyond service! When Hatsumi was helping me get settled on my first day arrival, I had asked her about the beautiful tokonoma (alcove) that was in the wa****su (tatami room). Unfortunately, I had asked so many questions she couldn’t quite answer me fully! A few days later, she showed me a note where she apparently took the time to think over my question and write it out in English so I would understand the importance of the a