Hotel Setre Kobe Maiko

The location, food, and service were all excellent. The view of the Akashi Kaikyo Bridge right in front of us was spectacular! We spent a relaxing time watching the ever-changing scenery. Because it was all-inclusive, we were able to freely use alcohol and snacks in the lounge. Highly recommended!

I stayed and had dinner here, and I liked the food so much that I went there several times. I had lunch here for the first time. The food was delicious. However, I was surprised that the wine glass was covered in dust when I had wine, so I had it replaced. A person who seemed to be a sommelier was in charge of the wine, but the replaced glass still had traces of water droplets... Since it was water droplets, I didn't say anything more. I guess I could see it well because it was daytime, but I thought that this was not right for a wine glass in a restaurant. When they replaced it, there was no proper apology, and they just poured the wine as if nothing had happened. I chuckled bitterly. Maybe the wine glass I had been having dinner with is covered in dust? The thought makes me shudder. Maybe they treat the plates and other dishes like that too? I'm not a very clean freak, but it's really disgusting. There was no apology when I left. They're taking various measures such as disinfection because of COVID, but I wish they would serve me my meal on clean tableware before that. It's a shame because the food and the view are so good.

I have used other affiliated stores, but Kobe is a disappointing restaurant hotel, except for the location. It was just the appearance, the cleaning was not done well, and the customer service was the lowest level. I was especially surprised by the male manager's arrogant attitude from above and his use of words that made fun of people. I thought that it was a hotel and restaurant that I would never want to use again because the level of customer service was so low that people who didn't have money said they didn't want that kind of customer. I think that everyone should never use it for important memories. When I looked it up, it seems that there was a mass food poisoning in the past, so I thought I should change various things.