Comfort Inn Kennewick Richland

Would not recommend this place, no maintenance, toilet ran all the time heater would not turn off. Bed was hard as a rock.

This was a great place for my husband and I to stay for the night away, very close to our restaurant choice for dinner; Texas Roadhouse. Quiet, clean area. Super easy parking, quick check in. The only thing I would change is the pillows were very lumpy and we couldn’t get the TV to play more than one channel. Everything else was good!

Nice motel. Very clean, comfortable and quiet rooms. Good complementary breakfast choices.

I checked in later at night and the night staff person was very helpful. Breakfast the first two days was about average for a hotel stay. Saturday breakfast, not so good. Coffee in the lobby tasted burnt. One lady tried to make tea but the water in the "Hot Water" carafe was cold. What was supposed to be gravy was more like sausage and milk soup. Stirred it and it kept going around in the crock pot for awhile. I'm not sure what it was or where it was coming from, but there was a frequent "thump" audible in my room in the early morning hours that made sleeping in almost impossible. Had trouble keeping the shower water temperature consistent. The first morning, it seem like I ran out of hot water the was almost scalded when it came back after I adjusted to more hot water in the mix. And then there was the early morning back-up alarm on whatever vehicle was outside my room window. If it was the hotel shuttle (not sure they had one)- bad on them; otherwise, it was out of there control and just a clueless guest.... I needed to stay longer in the area than originally booked, but moved to a property not far away run by a different hotel company..... Bottom line, okay place to use for a quick overnight stay, but longer than one night, I would suggest looking elsewhere!

It was in a state of renovation and that was not disclosed before we arrived. The hotel looked closed when we arrived. The lobby was dirty a d in disarray due to renovation activities a s the breakfast was poor. Room was as described so that was a plus.

Some of the staff was friendly and knew what they were doing. Some, not so much. One person on the front desk responded to our report of the toilet running, "Toilets do that sometimes" and offered no assistance to get it fixed. Another promised the tub that wasn't draining at all would be fixed during the day; upon returning to the room at 9 pm, it had not been fixed. Repeatedly we were told that amenities and repairs weren't available because various remodeling and upgrades were happening. But we were staying this week - so remodeling and upgrades didn't help us at all! The breakfast was so-so. Hot water was sometimes just lukewarm and sometimes there was no hot food ready. The AC/heat was not reliable; apparently the fan wasn't working. More positively, the mattress was firm, the room clean, and there was reasonable lighting around the parking lot.

Business trip and needed a hot tub😉. We have stayed at this location before and we’re quite pleased.

We have stayed at this property before, but noticed signs of aging and wear and tear. The staff was just great but little things in our room were missing like no tissue, and the television was almost impossible to figure out how it worked.