Hilton Garden Inn Kansas City/Kansas

Refused to give refund for not being able to make the stay due to sickness.

Always walk in to a clean and well organized lobby the staff is always friendly and willing to help you out with anything

It’s very clean ! But far from all restaurants! And Sunday is dead here

Very clean And comfortable

Our room had a sewer smell but I think because the city smelled like sewer. The smell went away after awhile

The room's deadbolt did not work and additional door latch was missing entirely. Felt very unsafe. We booked specifically for the pool and it was out of order. The carpet was dirty and damaged in the room. There was no shower curtain at all. Water damage and rust on bathroom.ceiling. The beds were quite loud and had metallic creaking every time we moved. The tv remote also did not work. Would not recommend.

we were unable to check in. random people who didn’t even work there had us knock on doors (they printed key cards that accessed every room) to find open rooms. huge security breach to let random people behind the desk and in the computer. i’ll b escalating this issue as well bc that was completely unacceptable. i was late for my event it was brutal

Pool customer service. Understaffed. Restaurant closed. Pool was green and not blue so kids did not want to swim. Not so nice neighborhood.

I have been staying at hotels for over 20 years and this was by far 1 of the worst hotels I actually STAYED in. Most hotels like this, I leave. We stayed from Sept 30- Oct 2nd and I still have a crook in my back from sleeping on those bricks of mattresses. The mattresses are so hard it’s almost as if they put a 1 inch memory foam mattress protector over a box spring to call it a mattress. The chair in the room had no cushion in the seats whats so ever. The only thing in my room that had cushion was the desk chair and ottoman. The hotel didn’t have any air fresheners in the hallway so I could smell the “service dogs” on my floor as soon as I came off the elevator. Upon walking into our room, the bathroom smelled like mold and feces. There is no exhaust in the bathroom. It smelled like someone took a poop and had just left. We clean the bathroom ourselves and sprayed air freshener and disinfectant. After a day, we realized it was something from the drains because the smell came back and we hadn’t defecated in there yet. The pillows on the bed was 3 different sizes and there was no pen and paper if needed to write anything down. Apparently they took that away for Covid, it is 2023 please put it back. Lastly, they have the audacity to charge people for breakfast. I would expect this from an up and coming hotel, branch. The HILTON? I had higher expectations, I have never stayed at a Hilton except embassy suites. The experiences were not the same. Either way, never again!