Anonymous User
February 12, 2024
The reservation was made for New Year's Eve and the first two nights of the ***** New Year. At about 1 a.m. on the first day of the ***** New Year, I discovered that the bathroom floor was flooded with water. I searched for the cause with the cleaning lady and found that even if the faucet of the wash basin was turned on for less than a minute, water would come up from the floor drain. Then a staff member came and said that they could change rooms at 3 or 2 in the middle of the night. The children had already gone to bed. I was very angry. I didn’t want to bother with it in the middle of the night. The sewer blockage was so serious that I shouldn’t let guests stay during the Chinese New Year. Besides, I stayed for two nights in a row. Even if you brush your teeth and wash your face, the floor will be soaked in water! The staff member apologized and said that a supervisor would definitely contact me tomorrow to provide a solution. The next morning, a staff member left a message on WeChat asking me if I wanted to change rooms. I replied that if I wanted to pack my luggage and change rooms, I would check out one day in advance. Finally, I followed the staff's instructions and left the hotel early on Ctrip. Meitang has the highest price in the ancient town, at more than 1,800 per night. Even during the Spring Festival holiday, it is definitely at the level of a star hotel, but the service is disappointing. There was such a big problem in the guest's room. No supervisor showed up, no manager or supervisor apologized, and no remedial measures were taken. The guest left the hotel early and the hotel staff were indifferent. They didn't receive any calls or WeChat replies for a whole day after leaving the hotel. How dare you accept it? The price of a five-star hotel is not as good as that of a fast hotel. The hotel itself is in average condition, and the small garden outside the restaurant is open. Any tourist in the ancient town can go there. It has no hardware advantages but does not work hard on service. Ctrip has been in it for 20 years This is the first time a user has given a negative review and does not recommend staying here.
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