The hotel was undergoing renovations, and they started smashing the walls and using electric drills at 7 a.m., which woke me up early in the morning! I complained to the front desk at around 7:10. I called back at 7:30 and asked if I could still hear the sound. I said that if you stop, you won’t hear the sound. At 7:40, the electric drill started again, and then the front desk said This is the construction of another unit, she can't control this matter... I'm really speechless. Since the decoration is being renovated, there is no business. Since the business is being renovated, please also renovate within the relevant national regulations. Even if you don't inform customers in advance, you won't do it. Restrain the construction unit, it is no different from fraud!
Then there is the second question. Around ten o'clock in the evening, I wanted to use my laptop to go online to do something. The WIFI was connected, but I couldn't get online. I called the front desk, and the front desk said that the masters were off work, and she didn't know what was going on. , okay, just this five-star management level...
Let’s talk about the final result of the complaint. We really couldn’t rest in the hotel, so we checked out at around 8 a.m.. At around 10 a.m., the hotel manager said he was very sorry and would give us a room next time as an apology. You should really express your apology. I accept the apology. Please keep the room to yourself. It is impossible to go there again.
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