Xiaoru002
January 18, 2023
Difference! Difference! Difference! Say important things three times! ! !
I often travel and play, and have basically stayed in hotels of all sizes. This time, our team of about 10 people came to Hangzhou for a business trip. Everyone booked a room at 600 yuan per night. We stayed for about a week. This hotel has four stars. The first-class Xinzhou hotel is the worst experience I have ever had, bar none!
The following is my summary of the evaluation of the various services of this hotel:
Negative review 1: Hotel service: From the security guard to the front desk staff, there was no smiling face during the whole process, and the attitude of speaking was very blunt. Asking directions and asking what restaurants are nearby, I don’t know anything about it. Finally, I will say something coldly, you can check it yourself!
Negative comment 2: I request not to arrange a room at the elevator entrance, go upstairs to find a room to check, it is at the elevator entrance (here I want to swear)
Negative comment 3: I want to drink hot water, so I asked the front desk for a disposable cup. The front desk asked me to ask the housekeeping department, and the housekeeping department asked me to ask the front desk. I was really convinced
Negative Comment 4: There is always a "scratching" sound in the hotel room at night, which is very scary!
Negative comment 5: Hotel facilities: During the epidemic, there are no disposable slippers; toothbrushes are the worst kind;
Negative comment 6: Hotel breakfast: The dishes are not fresh, the only thing that can be eaten is hot wonton; in addition, we have a meeting in the morning, and we can't go down for breakfast in time, so we call the food and beverage department to send a few packed breakfasts, and the other party Directly refused, when we went down to have breakfast, they were packing, saying that they were packing for the leader, really speechless!
But it is worth mentioning that the service staff in the food and beverage department have a very good service attitude. I am afraid that customers will not be full. I would like to praise the aunts in the food and beverage department, especially the aunts who make wontons. They are very enthusiastic and patient!
In the end, did you find someone to review this hotel's praise? Convinced, capitalized service, just this hotel, but it still has good reviews, I don't know why you think it is good?
Original TextTranslation provided by Google