Anonymous User
August 14, 2022
As an out-of-town tourist, the accommodation experience here is really, really bad.
1. The reception level and service attitude here can only meet the requirements of general tour groups. I couldn't answer one out of ten calls. Occasionally, I would be put aside and continue to talk to others. I can understand that I am busy with work, but as a service staff, at least respect should be given, and if the reception ability is not good, do not take orders.
2. The four-star hotel deceived customers. I booked a 60-square-meter luxury suite. I called in advance and made it clear that it was on the 25th floor (the same is also stated on the Ctrip website), facing the street view, so I made the reservation. As a result, I went to the store and told that 25 had no suite at all, and could only give one on the 22nd floor, facing the backyard. After I went in, I found that the room type was changed for me, only 45 square meters, and the smell of smoke was very strong. The service staff told me that there is a mahjong table (for me, a tourist, wouldn't it seem redundant), it is an upgraded configuration for me, that's all, there is no one on the 25th floor. As an out-of-towner, plus traveling early and returning late, I was very tired every day. After arguing with the hotel for a while, the hotel refused to admit it. I had no choice but to explain the matter in this way.
3. The hotel facilities are outdated, the room has peculiar smell and stains. Except the hall is relatively high, the other environment is very general.
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