This point of service is for your assistant lobby manager. I was woken up by the sound of banging on the door at 7 or 8 in the morning. I called the front desk, and the front desk said sorry, I will check it out. There was no response until I left the hotel at 1:30 in the afternoon. When I checked out, I told the assistant lobby manager about this matter, and found that no one knew about it, that is, the employee did not deal with it. I asked for two bottles of water in the evening, and later wanted to ask for another bottle. The front desk staff said that we have a limit of two bottles, and the extra charge is not closed. The store downstairs is not closed, so you can go downstairs to buy it yourself. It’s okay to charge, but you can’t help deliver it? The same is true when helping to check in. Halfway through, they directly took the next guest and left me aside. The explanation given later was that the guest was from a travel agency and prepared the room in advance, but I went through the Ctrip installation channel. You told me that the next one was booked in advance by a travel agency? After checking in, I found a bug. The waiter who came in said that the previous one was also a college student or something. Are you saying that I am too nosy? From entering the room to leaving, there was no apology. I kept explaining that it was not the hotel’s problem. Is it my problem that there was such a big bug in the room? The speed of handling things is also very slow, even if you keep complaining
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