Guest User
September 7, 2023
Let me describe an incident: I was on a business trip and booked a room at Ctrip Business Hotel for one day. I continued to book and extend my stay at 9:30 the next morning. Due to my mistake, I clicked to pay at the store, but I didn't find it. I swiped the room card at the front desk. The front desk didn't notice it and didn't ask for the room fee. At nearly 12 o'clock in the middle of the night, a man knocked on the door and asked me to pay the room fee. I was scared to death and kept telling me to open the door quickly and pay the room fee. Naturally, I didn't dare to open the door. I called the front desk to inquire, and was told that if it was not paid, just open the door and make up for it. I said that I would check first to see how the order would be processed. If it was not paid, we would talk about it tomorrow, which involves approval. He didn't allow me to check my phone to check the order, so he insisted that I deliberately didn't answer the phone after he called me several times, and viciously said that I was going to default on my bill and call the police! In fact the room phone didn't ring at all! I told you I never received a call! I didn’t even think about defaulting on the bill. I booked it with Ctrip Business Travel and the company paid for it, but I still yelled loudly! Then I sent the waitress to knock on the door and negotiated to scan the code to pay the room fee first, and then refund the money after making up the order the next day. I opened the door and let the waitress enter the room, paid the room fee, and she used her mobile phone to dial the hotel room number. It never rang! Admittedly, I didn't know about the misunderstanding. I ordered the wrong order first, and the front desk was also changing shifts, so mistakes were inevitable. However, I don't accept this kind of direct and rude way to deal with the misunderstanding with a vicious tone. Sorry, I don't accept it! ! ! In this well-known tourist city where I have stayed at a famous hotel chain several times, it was the first time I encountered this way of handling things after so many years of business travel. I was extremely shocked! Extremely angry! ! !
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