This is the first time I write a review on Ctrip. This is the second time I stayed at Guangdong Mansion on Ctrip. I was going to complain the first time because I checked in at 10 pm. There were 5 people, including my parents, wife and children, who booked two rooms. I waited for more than half an hour at the front desk to register. The check-in speed was too slow, and there was a lot of luggage but no help was given. The second time I checked in, the experience was completely different. I checked in at 1 pm. The front desk staff was very fast. I booked a standard superior room, and the front desk lady immediately upgraded me to a suite. And it was upgraded under the condition of tight room supply at the Canton Fair. Later, welcome fruits and milk biscuits were sent. Very considerate, making customers feel a little at home. Anyway, I was very satisfied this time. Regardless of whether I upgrade the room next time, if I follow the reception and service this time, it is worth staying next time.
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