Ustedalen Hotel Geilo

Location, the hotel and staff were great however the first night, the temperature in the room was approx 26oC due to fault with the heating, so we had to sleep with the windows open. Reported to reception, but they couldn't do anything until maintenance came in the morning. The following day, there was no hot water for the shower and then this happened every morning until we left. Occasionally it came through, so we had to have a very quick shower.

We were greeted at Ustedalen resort, but the temperature regulation in our room was faulty, and we ended up having 24,5 degrees in our bedroom. Opening the window was easier said then done since the train tracks run 30m from the hotel. The swimming pool was not included in the booking either. The quality of the room was otherwise good.

Good location, good service, good buffel breakfast.

Fine leiligheter som fremstår fresh. Fin ute terrasse med utsikt mot Vestlia.. Utmerket service fra personalet. Parkering i kjeller etage med heis opp til leilighetene. Hit kommer jeg gjerne tilbake.

Ustadelen consists of several stand alone buildings of a variety of different sized apartments and I assume some hotel rooms. As such if not in the main building where reception is it becomes very difficult to communicate any problems or issues. The apartments are not equipped with an internal phone to allow direct contact with reception which adds to the difficulty. We had booked the “higher grade” apartment for our family. And it was exactly as per photos. What the photos don’t show are the bedrooms which were incredibly small with very small single beds. But on the whole this didn’t bother us. The kitchen is equipped with everything needed for a short stay to cook simple breakfasts and meals. The most disappointing thing was the lack of ability to control heating directly. Even though there were thermostats for each room/ area, these turned out to not control the system which was controlled remotely by main office. The second frustration was the location directly on the train line, constant shipping freights meant interrupted sleep at night as sound proofing wasn’t adequate to prevent the noise. Access to pool was paid which again isn’t a problem EXCEPT the pool was cold and the sauna not working…so felt it was very poor for a service that you pay for. The restaurant was closed for the duration of our visit which meant we couldn’t have served breakfast any day (a shame). Ski bus stopped exactly opposite the building so was convenient in that respect.

we stayed at this hotel 3 years ago and had a good experience so we decided to come back again - this time we booked an apartment (there was no rooms available at the hotel). Unfortunately, this time the experience was totally different. we we're greeted by super indifferent receptionist that told us that the room comes without any towels and linen so we had to rent 2 sets for 200NOK, and this, I must say, surprised my a lot as I travel a lot and it's the first time I encountere such phenomenon... the apartment seemed nice at first, as described, but later we found out dirty stains on the sofa, the entire floor was dusty. noise isolation was poor so we heard a lot of noise from nearby noisy kids... and worse of all the heating system barely warmed the cold room (-7C outside). the next day we complained to the receptionist, another colleague this time, about the noise and faulty heating and he said that there's nothing he can do about it but he offered another apartment - a better, bigger one. and guess what?! the apartment was even colder, without a proper working heating system... we didn’t bother to complain once again since nothing will change...

Negative: Unfriendly front desk person Had to pay extra for sheets and towels Breakfast not included

We had a suite in building A. Very spacious and clean, kitchen with all facilities and great view on the lake. Bit dissapointing that you need to pay extra for use of swinmming pool and gym .