The elevator is broken. They will not tell you. I found out after checking in on a non refundable week long horrible experience. I had informed them of my service animal. So, i have a bad leg with a service dog and they put me on the top floor, next to furthest room from the steps. The toilet had to be fixed twice while i was there. The ac unit sounds like it is going to explode. I checked in friday, by sunday, i asked for an accessible room due to my leg or if i could get a refund for the remaining time so i could stay somewhere accessible for me, they did not have any, only offered on same floor or 1 lower...still steps, not accessible and never commented on the refund. Room 311 smells like killer drugs. Not family, disabled, or dog friendly. It is not as advertised. DO NOT STAY HERE...unless you are looking for bad vices.