Hotel Cocon

A great property. It’s in a beautiful residential street in a central location. The room is super spacious and comfortable. As a family travelling for a long period of time, we appreciated the space and facilities. The communal washing machine & dryer were really useful.

We reserved this place because it could be canceled or changed. However, in reality, we could not do either. So we ended up paying for days we did not use. In addition to that, the check-in process is a nighmare. You video conference with a person who is somewhere else. They ask ten million questions, scan your face and your passport, and then regurgitate everything you've already read. At one point, the person on the video conference was trying to use their phone to translate, even though I speak Japanese and was with a native Japanese speaker. The check-in process took 25 minutes. Standing in a narrow hall. Other than the check-in, my only complaint is that the sofa has a lot of stains. If you can overlook these two items, this place is a 9/10. It is new. It is huge by japanese standards. It is in a good location.