Anonymous User
April 30, 2024
Listen to my advice, don't book this family hotel!
I hope Ctrip can refund me
I arrived around 1:30 pm, the lobby was dark, no one was at the front desk, I called out to the front desk and a young waitress came out, with a dying expression on her face, and told me that I could only check in after 3 pm. OK, I said I understood, and then she wanted to copy my passport, but ended up folding my passport information page... Then I asked why you were making copies now since the check-in was after 3pm, and asked for the copies back. Then I told her to store the luggage, and she took us behind a screen next to it, gave us a number plate, and left it there.
The first impression was very bad
Then it was even more exaggerated. When I came back at night, the red line bus was gone, so I asked the hotel to pick me up. About 15 minutes after I made the call, an old man drove up. He didn't ask me to get on the bus first, nor did he confirm whether it was me. He kept asking me in English that I couldn't understand where I booked it and when I booked it. He asked like he was interrogating a criminal. He pestered me for a long time before letting me get on the bus. After I got on the bus, he kept asking me questions until I got angry.
A long hair on the mattress
The room size was OK, but the facilities were very old, and the shower room was as small as a subdivided flat in Hong Kong
It felt like the hotel looked disdainful when they saw that I booked it through Ctrip, and the waiter looked disdainful when he saw that I was Chinese, especially the old man. When I was waiting for the hotel shuttle the next morning, he smiled at some Thai white people, ignored us, and didn't help with the luggage.
I hope Ctrip can refund the money. I hope Ctrip will remove this hotel from the shelves and stop cheating Chinese people.
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