The operator i called to request a pick up at the airport, gave us wrong directions for where to wait for the van. I even had my husband call and ask when they hadnt shown up, just in case i misunderstood. Luckily, the van driver was dropping passengers off and we saw him. He picks people up downstairs and down the sidewalk from Where she had instructed us to go. We were about to order an Uber because it was taking so long. The driver was very kind and said that she gives those incorrect directions frequently.
The room was nice, clean and quiet - just what we needed after a very long day of traveling.