WoodSpring Suites Conroe

So called 'mgr' needs to be fired Has never, I repeat NEVER..provided 14 day housekeeping requirements, several broken appliances still broken now aft several months. Dirty premises both inside & out Car repairs & loud music 24/7 Laundry room broken washers/dryers, w lots of trash to step over from the leaking washers Bottom line..Stay elsewhere

Picked this hotel because pictures looked ok.Room nothing like the pictures.Room had no towels.When we asked for 2,we got one and it was stained.Never found a ice machine.Outlet in room tripped GFCI Everytime we plugged a cell phone in,turning off all the lights.Many of this hotels residents appear to be there on a permanent basis.The one elevator is horribly slow and dirty.Ivspend about 80 nights a year in hotels and this one was the worst one in the last 10 years.Traffic noise from trucks on freeway is bad too.

Shower head was full of black mold, hallways smell like a dive bar full of cigarettes, and they don’t give refunds I asked the first night and was told no.

It smelled liked cigarettes and alcohol, the carpet was so dirty throughout the entire place

Customer service is great . However this is the 2nd time I have stayed here and my room was not clean. The housekeeper redd some training on how to clean rooms .I gave them 2nd chance and they did not get it correct .

I arrived at the hotel at around 7:20PM. I had to walk through a cloud of smoke to get in to the hotel. There are signs on the door that say no smoking within 25ft of the door but that did not stop a group of about 6 people and a dog who as lunging at everyone from smoking next and in front of the door. I was frustrated but checked in anyway and went to my room. I had been on the road for 4 hours and just wanted to relax. When I got to my room there were cigarette ashes (the hotel is supposedly 100% smoke free) on the sink, toilet, and the floor near the toilet. The sheets were not clean and the pillows were so flat more like pancakes than pillows. The soaps in the room had already been used as well as the towels had been used. The toilet was dirty. It was just disgusting over all which was odd because my husband has stayed at several WoodSpring locations and always had a pleasant experience. I immediately turned around and went back to the front desk to let the lady know that the room was dirty. She replied with oh that is the only room we have. If you give me a little while I can go up and clean the room. I thought about it but then I decided that the experience at that point was just not what I wanted. It was already 7:45 and I did not want to wait another hour or more until she had time to go up and clean the room. I chose to leave and find another hotel for the night. It was too much to deal with and I just wanted to rest. Definitely would not recommend.

We stayed two nights for a business trip, there were 3 of us, which was noted on the reservation. But we only got 2 towels and when we asked for extra towels we were told we don't give extra towels. After I explained that there are 3 of us and we only got two towels we finally got ONE extra towel. The bathroom door didn't close properly due to swelling in the wood from moisture. The rooms were clean but very sp****, one bed had a thicker blanket the other didn't. The mattresses were surprisingly comfortable. In the bathroom, the toilet leaked and the walls hat patches that were not painted over. Overall it was ok.

I did not like the stay to many people just standing outside.. not clean to many dogs and they was poop on floor. Terrible will not recommend this place at all. You could not get extra towels or have your room clean daily. Pillows were flat . The only thing good about the place was they had a large refrigerator.

It was very clean and reasonable priced. It was a little to noisy.