Elia Potie

We arrived here for 3 nights and booked a deluxe room with four poster bed and jacuzzi. First impressions are not good - you arrive at a hotel with no reception so have to head up to a different one to get the key. Grubby mat as we opened the door and filthy floors as we walked up to room. Dirty bathroom floor, only one chair on the balcony and we were told that as a welcome gesture we had 2 coffee pods ( if you want more you have to pay for more ). Comfortable bed, clean linen, nice towels. Hanging rail too high for me to use in wardrobe and fridge could not be opened as it hits off the bottom of the wardrobe.. Door to balcony scratches along the floor and the jacuzzi instructions were poor and it drains very slowly.. Overall we were underwhelmed and hope that their other hotels in town would offer a more enjoyable stay.

I booked to Elia Potie in Chania and I called the day before to ask for a shuttle from the airport to the hotel (the hotel offered this service). I asked for the driver to have a POS so I pay with a credit card. A driver came at the airport, he was nice but did not have POS because nobody from the hotel informed him about it. Thus, I had to walk with him around the city to a taxi place where his partner had the POS to pay. At the hotel and during my check in I was informed that my breakfast will not be served at my hotel but in another hotel 300 meters away. I complained because this was not written in the description of the room/hotel. Then, I had to walk with my suitcase to the hotel I booked (the check in was at the hotel where breakfast was served). When I arrived I found out that there is no elevator and I had to carry my luggage upstairs which was not possible because I broke my hand a few months ago (see pictures). I called the reception of the hotel and they told me that they do not offer groom service. I went to the room and left the suitcase downstairs. I informed the reception that either they should arrange so the suitcase is carried to my room or offer me a free cancellation. Moreover the room had a bad smell...I do not know if it is humidity or the smell from the bathroom... I also asked for a room change afterwards. The manager refused through the receptionist to offer me a free cancellation or change me room. The only thing the reception did was to send a person to carry my suitcase to my room afte two hours. Moreover, the room is above a bar and there is music playing until one a.m. Terrible experience, I do not recommend this hotel chain to anyone. The management is UNPROFESSIONAL and offer NO CUSTOMER SERVICE! Of course I informed ********** immediately and they were trying to find the manager but he/she was hiding!

Perfect location in the city center, very nice and clean room. The service was perfect. My only negative point is the condition of the toilette & shower. While taking a shower the hole floor was getting full of water, and that was not so comfortable.