Christine
December 18, 2023
They tell you right away that they don’t do maid service if you stay more than one night. Fine, that seems to be the new norm. They told us to come down and get towels at the front desk when we needed them. When my husband did this, he was treated like it was an inconvenience and he was bothering the front desk person.
Breakfast the first day was awesome. There is a very tall gentleman, that was working very hard to keep us all fed, and he was very friendly and cleaned up the place and made sure everything was stocked.
The second day by the time we got down to eat at 9:30 there was no food. The people who were eating there were eating cereal, and said that the food had been out for quite a while. I finally went to find someone. There was a young lady on her phone in the back room playing with the plugs in her ears while she was texting her playing games or something on her phone.
I let her know that there was no food out there and she SNAPPED at me that breakfast was over in 15 minutes. I told her I didn’t appreciate her being rude to me. I told her the food had been out for a while, and that breakfast was scheduled until 10 AM. She snapped at me that she was the only one there and she doesn’t know what to tell me.
It seemed to me that if she wasn’t in the back on her phone for the last 45 minutes to an hour that being short-staffed wouldn’t have mattered.
I’ve never been talked to like that before, especially at a hotel…