Best Western Crystal Inn

Great location, clean, tidy and quiet enjoyed the quick stay

Rooms are spacious with everything you need. Very clean and the staff are excellent Highly recommended

We enjoyed our stay & would recommend the Crystal Inn. It's about 3 km out of Bendigo central & we found the bed sheets a little too crisp. Staff were very nice.

Very convenient location. Rooms clean and tidy, perhaps a little dated. Excellent breakfast, delivered to the room on time. General space well maintained. Lift to accommodation floors and good parking.

Would have loved to have a bbq in the pool area but unfortunately bbq was broken, it would be a fantastic area for this purpose, pool was very cool and I chose this accommodation because of advertised heated pool and bbq. Receptionist was extremely helpful and we enjoyed our stay

The parking was easy and it was helpful having the lift to get to the room. It was a nice sized room

Excellent family friendly place to stay in Bendigo. Close to the city and Strathfield shops. Very clean amenities and friendly service. Would definitely stay again.

I booked a deluxe Queen bedroom. I got a double with 2 single bed mattressesThe TV screen was broken & not a Smart TV. I complained on arrival that the bed was small. We put our bags in the room & left to go to a social event. Upon returning I realised my husband & I would not fit in the bed. I rang & complained & said the TV didn't work. I was told that there were no larger beds in the hotel and that it was a queen & that all the rooms were the same, I could not move from the room. I was then told to pull out the single bed on the sofa and that one of us should sleep on that. I said I was not happy and that I would only stay 1 of the 2 nights paid for & I wanted a refund. Lilly came and I showed her that the single sofa bed was 2 3rd's the size of the double bed and I showed her the broken TV. It was not a smart TV either. I could not even mirror my phone to it. She said she would get me another TV, but they had no smart TV's in the hotel.She then told me I had the cheapest room in the hotel. I couldn't believe that because I had paid extra!! I then became upset and said I was very unhappy as we are still newly-weds and I didn’t want to sleep separately and that I wanted to leave. Then suddenly she said she said she had a kingbed room available, but it cost more. I agreed. Her husband came with a measuring tape, measured the bedhead to prove I was! He was angry,aggressive & said I had used the room and would need to clean it. Both were dirty & food was in the freezer.