The property itself is very nice. It has a beautiful courtyard restaurant with tons of sitting, a gift shop and 24/7 shop area with snacks and first aid products.
The staff at the front desk were friendly and rapidly accommodated our request for a first floor room, since the hotel doesn’t have an elevator and I was nursing a bit of a knee injury that had me limping a bit.
Unfortunately, those positives do to outweigh the negatives.
The room was very spacious and the bed was comfortable, but the room (#10) had a very strong smell of stuffy sewage-moldy humidity that I thought would go away with the air conditioning being turned on, but never did. We let the front desk know about this but there wasn’t much that could be done.
There was a smart tv in the room as well but the satellite continuously went in and out, which made it pretty impossible to watch anything, even streaming Netflix for continuously interrupted by annoying pop up “no signal” messages.
In addition, neither of us was able to shower because, although there was a spacious bathroom, there was literally no way to convert the faucet water to the shower head. It was bizarre! We also told the front desk about this.
The restaurant had a huge menu but the food was not good and the order was botched by a waitress who was not paying attention to our order but more interested in talking to her coworkers.
I can’t say we wouldn’t stay here again (the city has limited modern hotels), but they’d need to improve