Anonymous User
March 2, 2024
I rarely write reviews for Ctrip, and this is the first time I write a negative review for a merchant on Ctrip. This is the second time I have stayed at Peking University Boya. Last time I felt that the service awareness was slightly poor, but the comprehensive hardware facilities were okay, so I stayed here again. As a result, the security guard first swiped our room card out of the parking lot and said it was a invalid card, and confiscated our card. When we asked the front desk what to do if we asked for the card, the security guard directly said that I would just take it, and then closed the guard box. After we honked the horn many times, we opened the window and took our other room card to swipe out the parking lot. The next night we ate at the Chinese restaurant on the first floor. The waiter looked sad the whole time. He seemed to be giving us homework when ordering. He even ate an unknown insect in the pumpkin chicken (picture below). On the same day, the thermos cups we ordered for takeout were at the concierge. We had to take them upstairs after dinner (the meal where we ate insects). After dinner, it was quite late. The children were small and had already gone back to bed. As a result, the old man He said that at 11 o'clock in the middle of the night, the phone in the room rang seven or eight times, with a sound like a cannon. It made the child tremble several times and cry. Because it was a suite, it was far away from the phone. He was afraid that the child would fall out of bed, so the old man could only I covered my child's ears on the bed and couldn't answer the phone. Later I went to get takeout and confirmed that the calls were all made by the concierge. What is the reason that allows you to keep calling the room in the middle of the night? If you can't get through once, you have to keep calling. Not to mention whether you have to urge the guest to get something like this. Even if you have to contact him, can't he call the mobile phone number left at the front desk? Also, when I checked out on the last day, I asked the front desk how to issue an invoice. The front desk also drooped his eyes and said that we were paid by Ctrip and asked Ctrip to issue the invoice. It was like I owed him two million yuan and asked him to issue the ticket when I wanted to go out. There was no eye contact or a word of agreement the whole time. After saying it several times, he threw us a ticket. It was a throw, not a hand, not a hand. He threw it directly on the front desk. He didn't even raise his eyelids during the whole process. What's more, Didn't look up. As a hotel owned by Peking University, it first brings disgrace to Peking University, and secondly, it is definitely not rated as a five-star hotel. It makes people doubt the way to obtain the qualification. I will never stay here again! I really don’t know how hotel management is done. Is it worthy of Peking University’s prestigious management school?
Original TextTranslation provided by Google