Anonymous User
March 19, 2024
This is the first bad review in so many years. Apart from the big room, it has no merits. It is an old train station hotel with poor maintenance, and it has a false four-star rating.
[Lobby Front Desk] The front desk on the first floor is being renovated. It looks like a sign-in area for an exhibition. The service attitude is extremely indifferent. If we hadn't approached and taken the initiative, no one would have paid any attention to us. I asked if I could change the room type from twin bed to king bed or provide room upgrade related services like other hotels. I was told that it was not possible, and they did not tell me that I could add more than ten yuan to change to a double bed room type (later we checked the price of the day on Ctrip. I just discovered it), but speaking of it, this type of upgrade and room change is indeed an additional service. If it is flexible and adaptable, it is normal if it is not, and I didn’t ask much.
[Room Decoration and Accommodation Experience] But it was really wonderful after checking in. I was tired and planned to take a shower directly. I was surprised to find that the tea leaves blocked by the previous resident in the sink did not go into the water at all. The metal handle was already [rusty], and so was the wardrobe. Peeling skin. As soon as I checked in, I had to find a master to come and repair the water. My request to change rooms was rejected again. The cake I bought needed a large refrigerator to keep it fresh. I asked the front desk if it could be provided, and the answer was no. I asked if there were ice bags or ice buckets for ice wine, but still no. A hotel with a four-star rating, [asking questions and answers], do you think it is reasonable? The smell of cigarette smoke coming from next door to the non-smoking hotel kept people awake, and no one answered the call. In a four-star hotel, the [room soundproofing] is extremely poor. Two people next door were chatting, and I could hear the whole thing as if they were talking in my ears. How come your management is so loose internally and you only focus on attacking customers?
There are quite a few four- and five-star hotels that I have stayed in when traveling for business all year round. To be honest, it is a bit strange to encounter such a hotel in this era. It does not actively help solve problems, does not provide enthusiastic services, and the hardware is extremely old. It is basically the hardware level of the 1990s. The post-00s generation has reorganized the service attitude in the workplace, allowing you to directly feel like an outcast. If you want to be blamed for giving money to the boss, just come and stay.
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