Guest User
February 27, 2024
We were so comfortable during our week at Nouvo that we booked it again. The hotel is not fancy but our room and bed were comfortable and the shower, ac, mini frig and lift all worked well. Housekeeping did a great job keeping our room clean and the pool and its facilities were quite clean, too. Breakfast was good and we commend the staff for how hard they work keeping up with the amount of traffic at the buffet. The hotel hosts a lot of tour groups which means depending on your timing arriving for check-in or bkfst you may have to wait a bit, but it was clear staff were doing their best. (I’m sorry to say that we saw quite a bit of rude behavior from guests toward staff at these areas, whether it was ignoring signs or smoking sections, to yelling or snapping fingers at staff, all of which hotel employees responded to with admirable calm.) The neighborhood is quite safe and within easy walking distance of buses and boats to sights and while the restaurants on the street may have limited fare, there are some great ones a few blocks away.
Our few suggestions for Nouvo are that umbrellas be added to the lower pool area as not every guest wants to bake in the sun, and to please help Thailand's depressing problems with plastic trash by switching from individual bottles of shampoo and such to larger refillable dispensers in the showers, as many other hotels are starting to do. We would definitely stay here again!