Anonymous User
December 21, 2023
First of all, the room had a musty smell when entering it; secondly, when we checked in, we told us if we could check in early if the room was cleaned in advance. We agreed, but we were not allowed to check in until our final consultation. We waited in the lobby for 2 hours and were not allowed to check in even if we could. Check-in, if you are not allowed, tell me at the beginning that I can go out for a walk for at least two hours. Thirdly, the towels and sheets were stained, and the overall sanitary environment was worrying; fourthly, and the most dissatisfactory part, the staff had a very bad attitude. We came here for a vacation, not to be insulted; fifthly, when we finally left the hotel, they even said that we I lost my coffee spoon and asked for compensation. Because we were in a hurry and had to leave the store, we had to pay for it. However, we have never actually touched the cup spoon it provided. We use our own cup covers. We said it was yours. When I missed preparing the cups, they were adamant and said that they were 100% prepared and we dropped them (it sounded like we had stolen the coffee spoon).
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