Guest User
November 17, 2023
The owners have spent a considerable sum on the visible decor of this 5-room guest house (to call it a "Luxury Boutique Hotel" is a misnomer). While the pricing is certainly "luxury" @ $500+/- per night, plus $95 for check-in at 1:00 instead of 3:00 and $50 per night parking in their driveway, the service is not up to par. This is really just a cross between a B&B and an AirB&B. There is no full-time on-site personnel (you have to cll a cell number and someone will come over). Debbie, the manager, and Jen, her assistant, are extremely charming, helpful, friendly & accommodating, However, they have to work with what they are given by ownership, which is not much. The common rooms have no heat. The bathroom in our room (the Harbor Suite) had no heat. Every time someone walks in the room above, you can hear the foot steps. The ventilation runs all night in the room and makes alot of noice even with the vents closed. With all the supposed renovations of this old house, why did they not support the floors and the sound-proof? The water in the room has to run for a long time before it gets warm. No refirg in the room and they pad-lock the refrig in the kitchen at night (again no on-site personnel to provide access) so you have no way to keep any leftovers or food you purchase cold. I arranged to pay the early check-in charge which I could understand if it had been busy. However, to our surprise, on our first night we were the only people there as its off-season and clearly no one had stayed in the room the night before so there was obviously no extra cost to get the room ready before 3:00. The breakfast in the morning was an insult (stale tiny bagels and less than fresh fruited yogurts). I have had better while on 95 overnight on the way down south at a Ramada Inn. This place is billing itself as something it is not and charging for it. If ownership is not willing or able to fund this place and run it properly during the "off-season", then close it, or cut your prices in half to reflect the lack of service and the way it is actually being run. To do what ownership is doing, is just not fair to its guests. NO VALUE HERE .